Discharge Planner - 27th Ave; Phoenix, AZ 85017

TERRO; Phoenix (AZ); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical plan options

Dental plan options

Vision insurance

401(k) plan with company match

Paid PTO

Paid holidays

EAP program

Job summary

Terros Health is seeking a Discharge Planner to coordinate care between inpatient units and outpatient services at our Phoenix site. You will facilitate transitions for Level I inpatient clients to Terros Health’s outpatient programs, ensuring continuation of care and minimizing readmission risks.

The role requires strong communication, collaboration with providers, and adherence to privacy and policy. Eligible candidates typically hold a High School Diploma or GED with health experience, or a

Qualifications

• High School Diploma or GED.
• Combination of behavioral health education and work experience totaling 4+ years; or a bachelor’s degree with 1 year of behavioral health experience; or a bachelor’s degree in a behavioral health field.

Responsibilities

• Discharge Planner activities in inpatient and outpatient settings.
• Connect individuals with ongoing outpatient treatment after discharge.
• Coordinate with hospital staff, outpatient team, families and care management to ensure smooth transition to community services.
• Maintain confidentiality of client records and comply with policy.

Skills

Interpersonal skills

Communication

Microsoft Word

Excel

Outlook

NextGen EMR

Driver's license

Education

High School Diploma or GED

Bachelor’s degree + 1 year experience

Bachelor’s in Behavioral Health

Tools

NextGen EMR

Microsoft Word

Excel

Outlook

Job description

Job Details

Job Location: 27th Avenue - Phoenix, AZ 85017 Position Type: Full Time Education Level: High School Diploma/GED Travel Percentage: Up to 50% Job Shift: Day Shift Job Category: Counseling

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Terros Health and Lifewell have joined forces to provide extraordinary care by empowered people through exceptional outcomes.

Our programs are accessible and focus on the whole person including: primary care, nutrition, counseling and groups sessions, addiction treatment, children’s services, housing, and pharmacies. Our staff possesses great service and administrative skill sets and in-depth knowledge of patient care that complement the whole person and circle of care. Along with great benefits, continuous training, and a welcoming environment, we offer the opportunity for you to grow in your career with Terros Health.

HOPE~HEALTH~HEALING

Full-Time Employed: 40 hours/week Mon - Fri 8:00am - 5:00pm

Location: 3864 N 27th Ave, Phoenix, AZ 85017

The Terros Health Discharge Planners serve as a liaison between the inpatient setting and the assigned clinician at the Outpatient site. Providers to review presenting clinical information. The TERROS GMH/SA Discharge Planners serve as a liaison between the inpatient setting and the assigned clinician at the Outpatient site. The Discharge Planner will work with Level I Inpatient Providers to review presenting clinical information, identify resources for successful discharge to the community, and monitor TXIX adult GMH/SA Behavioral Health Recipients (BHRs) follow up with the outpatient provider. The Discharge Planner works under the supervision of the Health Center Director or Site Manager.

Duties

• Discharge Planner activities will be performed in both inpatient and outpatient settings.
• The Discharge Planner will connect individuals receiving Level I inpatient services with ongoing TERROS Outpatient treatment upon discharge.
• The Discharge Planner will work with BHRs while in the hospital, will work with transitioning BHRs, the hospital unit staff, the Outpatient team, family, RBHA care management, PCPs and Health Plans as clinically indicated to ensure effective transition to Outpatient or community services, reduce the risk of readmission to hospital, reduce the utilization of Crisis services and improve the coordination with the PCP and TERROS psychiatric provider.
• Must be able to work well and tactfully with individuals and groups.
• Confidentiality of client records shall be maintained during and after employment at TERROS. Failure to do so may result in dismissal.

Benefits & Wellness

• Multiple medical plan options, including a no-premium plan for employees and their families
• Multiple dental plan options, including orthodontic coverage
• Vision insurance
• Group life and disability insurance
• Pet insurance
• 401(k) plan with company match
• Interest‑free medical line of credit
• Financial education, planning, and support resources
• Monetary company contribution toward eligible benefits
• Bilingual pay differential
• Generous Paid Time Off (PTO) – 3 weeks off in the first year
• Paid Sick Time
• 10 paid holidays annually
• Comprehensive wellness program featuring wellness challenges, activities, and prizes
• Employee Assistance Program (EAP) available to employees and their family members
• Trip Reduction Program
• Ongoing professional growth and career development opportunities, including: Scholarships, Clinical supervision, Continuing Education Units (CEUs), Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
• Access to the Working Advantage® Employee Discount Program, with savings on: Gym memberships, Car rentals, Flights, hotels, movie tickets, and more

Qualifications

• High School Diploma or GED.
• Must possess a combination of behavioral health education and work experience totaling a minimum of four (4) years; or a bachelor’s degree in any field, plus one year of work experience in a behavioral health service delivery; or a bachelor’s degree in a behavioral health field.
• Computer Skills: Microsoft Word, Excel, Outlook, electronic medical record, NextGen preferred.
• Valid AZ Driver License. Must have valid Arizona driver’s license, be 21 years of age with minimum 4 years driving experience, and meet requirements of Terros Health’s driving policy.
• Must have a valid unrestricted Arizona Fingerprint Clearance Card (Level One) or ability to apply for an Arizona Fingerprint Clearance Card within 7 working days of employment with no disqualifying events.
• Interpersonal skills which allow for professional and positive relationships with co-workers, members, families, and other community members.
• Good communication skills, evidenced by a non-judgmental approach, effective listening and positive interactions.
• Must pass a typing test with a minimum speed of 25 WPM.
• Must pass background check, TB test and other pre-employment screening.

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.