Discharge & Case Coordination Assistant

Kaizen Lab Inc.; Northern (KY); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Northern Cochise Community Hospital is seeking a dependable and organized Case Management Assistant / Nursing Admin Assistant to support the RN Case Manager and Nursing Department, assisting with discharge planning, insurance authorizations, and documentation in the Electronic Medical Record.

The ideal candidate will be professional, detail-oriented, and committed to providing excellent customer service while coordinating with patients, families, staff, providers, and the interdisciplinary team.

Qualifications

• Minimum of 6 months of hospital experience; 1 year preferred.
• Current BLS/CPR certification required.
• Current CPI (Crisis Intervention) certification required.
• Ability to maintain confidentiality of medical, financial, employee, computer, and other sensitive information.
• Strong written and verbal communication skills.
• Excellent customer service skills and ability to work cooperatively with patients, families, employees, providers, and the interdisciplinary team.
• Strong organizational skills with the ability to manage records, documentation, follow-up tasks, and competing priorities.
• Basic computer skills and ability to use standard office equipment.

Responsibilities

• Assist the Case Manager and Nursing Department with Administration duties and discharge planning and coordination of patient care needs.
• Prepare and review packets, obtain insurance authorizations, and support utilization review requests by phone, fax, and website updates.
• Coordinate durable medical equipment, outpatient services, transportation, transfers to another level of care, and follow-up appointments as directed.
• Provide patients with access to available primary care providers and community resources prior to discharge.
• Document appropriate case management information in the Electronic Medical Record.
• Attend weekly interdisciplinary team meetings and assist with accurate documentation.
• Answer phones, route calls, take messages, and provide routine information as needed.
• Develop and maintain records and files for efficient departmental operations.
• Operate standard office equipment, including computer, fax, copier, calculator, and related tools.
• Perform related duties as assigned.

Skills

Communication skills

Customer service

Organizational skills

Confidentiality

Computer skills

Teamwork

Job description

Northern Cochise Community Hospital is seeking a dependable and organized Case Management Assistant / Nursing Admin Assistant to support the RN Case Manager and Nursing Department, assisting with discharge planning, insurance authorizations, and documentation in the Electronic Medical Record.

The ideal candidate will be professional, detail-oriented, and committed to providing excellent customer service while coordinating with patients, families, staff, providers, and the interdisciplinary team.