Disaster Restoration Technician Assistant

ServiceMaster Clean of Fraser Valley; Chandler (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated Disaster Restoration Technicians to join their team. This role involves providing essential services to customers facing property damage, ensuring they feel supported throughout the restoration process. Technicians will engage directly with clients, explaining procedures and performing critical tasks such as water extraction and debris removal. With opportunities for overtime and career advancement, this position offers a rewarding experience in a dynamic work environment. Join a team that values training, teamwork, and customer satisfaction while making a positive impact in people's lives during challenging times.

Benefits

Paid Time Off

Cell Phone Credit

401k with Match

Paid Overtime

Incentive Bonuses

Uniform Shirts/Sweaters Provided

Paid IICRC Trainings

Certification Incentives

Qualifications

• Ability to work in confined spaces and handle various equipment.
• Experience with customer service and communication is essential.

Responsibilities

• Communicate job details and ensure customer satisfaction.
• Perform water extraction and removal of damaged materials.
• Maintain equipment and keep work areas clean.

Skills

Communication Skills

Attention to Detail

Customer Service Skills

Ability to Work Independently

Ability to Lift 70lbs

Basic Construction Knowledge

Decision-Making Skills

Education

High School Diploma/GED

Tools

Hand Tools

Power Tools

MICA Software

Job description

JOB DESCRIPTION:

As a Disaster Restoration Technician, you will use a variety of equipment and tools. Our mission is to help people in their time of need after property damage occurs. It is our goal to help them feel guided and secure throughout the process until restored to pre-loss condition.
(HOURS ARE NOT GUARANTEED)

REQUIREMENTS:

• VALID DRIVERS LICENSE REQUIRED
• Ability to handle confined spaces and fit into them
• Wear respirator masks and other PPE
• Lift up to 70lbs numerous times daily
• Reliable transportation
• High School Diploma/GED Preferred

Technicians will be required to bring equipment into the customer's home, where they will set for extraction, drying, and decontamination, while informing the homeowners of all the steps in the process. We operate with honest expectations where we make all the details aware to the customer so they can have the best experience possible with our company.

RESPONSIBILITIES:

• Speaking with the customer to explain job details, answer questions and ensure dry checks get scheduled.
• Work in small tight spaces; i.e. attics, or crawl spaces.
• Water extraction.
• Removal of damaged materials; i.e.: wet drywall, moldy drywall, carpet when applicable, floors of any material when applicable, cabinetry when applicable, etc.
• Bag and haul debris out of the home and to the dump.
• Place drying equipment and perform dry checks for the following days of drying for that job.
• Smoke and odor removal when applicable.
• Fire damage clean ups.
• Biohazard clean ups.
• Equipment maintenance and upkeep.
• Keeping work areas clean and presentable.
• Drive company vehicles while maintaining the laws of the road.

Experience with MICA and or other applications is a plus. WRT/ASD certifications are preferred but not required for hiring.

Types of Work:

We offer our customers: Water damage remediation services, Mold remediation services, Fire damage clean up services, Smoke or Odor removal services, Rodent/Bat infestations clean ups, Minimal Biohazard clean ups.

Minimum Requirements:

• Ability to pass a criminal background check.
• Be able to work independently and/or with a team.
• Be reliable, punctual and dependable.
• Be part of an on-call rotation and respond to after-hour calls.
• Great communication, interpersonal, and customer service skills.
• Some construction knowledge and ability/experience to use hand tools/power tools.
• Excellent attention to detail.
• Accurately complete all necessary paperwork and/or online documentation such as Photos, Contracts, Moisture Mapping, Temperature and Humidity readings, Equipment readings, etc.
• Ability to navigate through smartphone/tablet and use the software that is critical to our business.
• Ability to think and make competent decisions.
• Ability to work a flexible schedule is a must.
• Ability to coach and train Technician Assists on necessary tasks to complete jobs.
• Ability to manage and maintain a company assigned vehicle.

What you’ll get in return for putting smiles on our customers’ faces:

1. Competitive pay
2. Be part of a great team
3. Opportunities for overtime and career advancement
4. Ongoing training
5. Challenging but rewarding work

Benefits:

• Paid time off
• Cell phone credit
• Insurance reimbursement after 1 year if applicable
• 401k with match after 6 months
• Necessary tools are available
• Incentive Bonuses
• Shout Out Bonus
• Uniform Bonus
• Uniform Shirts/Sweaters provided.
• Paid overtime (as early as 1st day)
• Paid IICRC Trainings (as early as 6 months is considered)
• Paid yearly training renewals and continued education credits.
• Certification incentives.

Job Types:

Full-time, Part-time

Salary:

$20 to $24 /hour DOE (plus OT)