Disaster Restoration Project Manager & Client Liaison

IICRC; Downers Grove (IA); On-site; USD 70,000 - 90,000; Full time

Job summary

ServiceMaster in Downers Grove, IL is seeking a Project Manager to coordinate disaster restoration projects from inception to completion, ensuring adherence to the scope of work and delivering high-quality outcomes. You will meet with customers, generate estimates, manage crews, and ensure all paperwork is accurate.

Responsibilities include leading field operations, forecasting sales, and building partnerships with insurance adjusters and vendors while maintaining safety and compliance.

Qualifications

• Two-year degree in business, marketing, management, or related field.
• Proven disaster mitigation and estimating experience.
• Proficient with Xactimate and Symbility estimating software.
• Ability to use handheld devices and learn new tech.
• Valid driver's license.
• Four-year degree preferred (education).
• Experience with contract sales management and TPAs (preferred).
• DocuSketch experience (preferred).

Responsibilities

• Manage restoration projects through their lifecycle, ensuring high-quality work and strict adherence to the scope of work.
• Direct production crews and delegate project tasks effectively without compromising accountability.
• Oversee documentation by maintaining timely, accurate project paperwork and completing inputs across internal PM systems.
• Enforce compliance with all company policies, safety protocols, and Employee Handbook guidelines.
• Execute the Sales Program to ensure stable revenue across residential, commercial, and disaster restoration sectors.
• Forecast sales revenue by category on a quarterly and annual basis to meet growth goals.
• Identify new opportunities by analyzing territory data and collaborating with Sales/Marketing.
• Build strategic partnerships with clients, insurance adjusters, subcontractors, and vendors to promote growth.
• Conduct field evaluations and regular training/retraining meetings with sales personnel to maintain service standards.

Skills

Disaster mitigation

Construction estimating

Xactimate

Symbility

Handheld devices

Driver's license

Education

Two-Year Degree

Four-Year Degree

Tools

Xactimate

Symbility

DocuSketch

Job description

ServiceMaster in Downers Grove, IL is seeking a Project Manager to coordinate disaster restoration projects from inception to completion, ensuring adherence to the scope of work and delivering high-quality outcomes. You will meet with customers, generate estimates, manage crews, and ensure all paperwork is accurate.

Responsibilities include leading field operations, forecasting sales, and building partnerships with insurance adjusters and vendors while maintaining safety and compliance.