Disaster Response Coordinator

First Atlantic Restoration; Virginia Beach (VA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid time off

401(k)

Gym Wellness Incentive

Cell Phone Allowance

Scholarship Program

Home Ownership Program

Job summary

First Atlantic Restoration in Virginia Beach is seeking a dispatcher to manage schedules, coordinate crews, and respond quickly to water, fire, and mold emergencies. You will handle calls, prioritize urgent requests, and keep clients and field teams informed to maintain smooth project progress.

The role requires strong organizational skills, proficiency with Microsoft Office, and the ability to multitask under pressure.

Qualifications

• Strong attention to detail and time management skills essential.
• Excellent oral, written, and interpersonal communications.
• Tech-savvy with the ability to learn new software quickly.

Responsibilities

• Create and manage a schedule to dispatch work crews, vehicles and equipment to appropriate locations according to predetermined timeframes, client requests or immediate needs
• Receive emergency and non-emergency calls and prioritize according to urgency and importance
• Communicate clearly and proactively with clients throughout the project, including for issue resolution or to handle requests for services or equipment
• Relay information to and from work crews, supervisors, co-workers and clients
• Input relevant data into job management software
• Monitor the routes and status of field units to optimize scheduling
• Monitor a dynamic schedule and provide updates to co-workers and customers via phone and texting software to optimize productivity and maintain unbroken chain of communication
• Review and approve timecards for all technicians on a daily basis

Skills

Attention to detail

Time management

Communication

Calm under pressure

Multitasking

Team player

Tools

Microsoft Office

Job description

First Atlantic Restoration in Virginia Beach is seeking a dispatcher to manage schedules, coordinate crews, and respond quickly to water, fire, and mold emergencies. You will handle calls, prioritize urgent requests, and keep clients and field teams informed to maintain smooth project progress.

The role requires strong organizational skills, proficiency with Microsoft Office, and the ability to multitask under pressure.