Disaster Relief Eligibility Specialist (Indiana)

Tidal Basin Group; Indianapolis (IN); On-site; USD 25,000 - 39,000; Full time

Job summary

Tidal Basin Holdco, LLC is seeking an Eligibility Specialist to support Indiana's Disaster Relief Fund program. You will review applications, determine eligibility, and contact survivors to gather documents, providing focused case management and exceptional customer service.

Responsibilities include coordinating services, meeting program goals, adhering to federal/state requirements, and training requirements. FEMA IA or grant program experience is preferred.

Qualifications

• Demonstrated case management and/or loan processing expertise.
• Excellent organizational skills and attention to detail.
• Strong interpersonal, customer service, analytical and problem-solving skills.
• Proficient in MS Office Suite and ability to learn new software systems.
• Ability to communicate effectively, verbally and in writing.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to work independently and pro-actively identify key steps to complete requested client outcomes.
• Excellent applicant relations and an understanding of local, state, and federal government structure.

Responsibilities

• Provide eligibility/case management services and work effectively as part of a team.
• Contact survivors and gather documents to establish program eligibility.
• Maintain a high ethical standard to protect client information.
• Attend meetings and training provided by Eligibility Supervisors/Leads, internal and external.
• Work collaboratively with Eligibility Supervisor and Program Management to meet program goals and performance targets.
• Exhibit a strong work ethic and a desire to adhere to strict boundaries and professional ethics in the care of others, awareness of the impact of a disaster on the community, family, and individual.
• Maintain a complete understanding of all applicable Program policies and requirements.
• Complete required training.
• Follow all health and safety guidelines.
• Other duties as assigned.

Skills

Case management

Organization

Interpersonal skills

Customer service

Analytical skills

Problem solving

Written/verbal communication

Education

Associate or Bachelor's degree

FEMA IA experience

Grant program experience

Social services experience

Tools

MS Office Suite

Job description

Tidal Basin Holdco, LLC is seeking an Eligibility Specialist to support Indiana's Disaster Relief Fund program. You will review applications, determine eligibility, and contact survivors to gather documents, providing focused case management and exceptional customer service.

Responsibilities include coordinating services, meeting program goals, adhering to federal/state requirements, and training requirements. FEMA IA or grant program experience is preferred.