Disaster Recovery Case Support Specialist

LEMOINE; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Great Place to Work Certified

Equal opportunity employer

Job summary

The Workforce Group, a LEMOINE company, is seeking compassionate, organized individuals to serve as Case Management Aides for the GA HRRP in Savannah, GA. You will assist onsite Case Managers with intake, documentation, and data entry while maintaining confidential records and coordinating daily field operations.

This entry-level role offers exposure to housing services, disaster recovery, and collaboration with local partners.

Qualifications

• A high school diploma or equivalent is required.
• Previous experience in administrative support, customer service, or human services is preferred.
• This position requires strong communication skills, attention to detail, and a commitment to supporting disaster-impacted communities with compassion and efficiency.

Responsibilities

• Assist Case Managers with in-person intake and eligibility screening by preparing and organizing intake forms and materials.
• Collect and review applicant documentation for accuracy and completeness.
• Enter data into case management systems and maintain confidential records in accordance with program guidelines.
• Respond to applicant questions and provide clear, respectful communication about the next steps in the process.
• Support the coordination of daily operations at field offices and recovery sites.
• Help schedule appointments and track applicant progress through the placement process.
• Collaborate with Case Managers, site leads, and local partners to ensure efficient service delivery.
• Identify and elevate concerns or issues to appropriate team members for resolution.
• Maintain professionalism and empathy while working in high-stress, fast-paced environments.
• Perform other job-related duties as assigned.

Skills

Strong communication

Attention to detail

Data entry

Record keeping

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Case management systems

Job description

The Workforce Group, a LEMOINE company, is seeking compassionate, organized individuals to serve as Case Management Aides for the GA HRRP in Savannah, GA. You will assist onsite Case Managers with intake, documentation, and data entry while maintaining confidential records and coordinating daily field operations.

This entry-level role offers exposure to housing services, disaster recovery, and collaboration with local partners.