Disaster Recovery Case Manager - Outreach & Support

Endeavors Inc.; Orlando (FL); Presencial; USD 38.000 - 55.000; Jornada completa

Descripción de la vacante

Endeavors Inc. in Orlando seeks a Disaster Case Manager to support individuals and families affected by disasters throughout their recovery journey. You will conduct client outreach, assess needs, develop recovery plans, and connect clients to resources and services.

You will maintain accurate documentation, follow program requirements, and collaborate with health professionals and community partners. Willingness to travel and work non-traditional hours as needed is required.

Formación

• Bachelor’s degree in behavioral sciences, human services, or social services required or equivalent experience (3 years).
• Experience in child welfare or disaster recovery environments preferred.
• Bilingual English/Spanish preferred.

Responsabilidades

• Conduct outreach to disaster-affected clients.
• Complete eligibility assessments and the intake process.
• Conduct home and community visits to provide ongoing support.
• Collaborate with clients to develop comprehensive recovery plans addressing unmet disaster-caused needs.
• Monitor progress and assess the effectiveness of services through follow-up visits.
• Assist clients in identifying and securing available benefits, community resources, and social services.
• Act as a liaison among family services, health professionals, and other stakeholders to address client needs effectively.
• Maintain accurate and detailed records of client background, case history, and progress towards recovery goals.
• Utilize online software to document and track case information.
• Prepare reports as requested by the Case Management Supervisor or Program Manager.
• Meet regularly with the Case Management Supervisor to review caseload and receive guidance.
• Provide ongoing program evaluations and suggest improvements to enhance service delivery.
• Participate in workshops, seminars, and other educational activities to foster professional growth.
• Provide status updates and reports on assigned cases as needed.
• Perform additional duties as assigned to support the mission and goals of the program.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

Conocimientos

Bilingual English/Spanish

Customer service

Interpersonal communication

Educación

Bachelor’s degree in behavioral sciences, human services, or social services

High School diploma or GED with three years of relevant experience

Descripción del empleo

Endeavors Inc. in Orlando seeks a Disaster Case Manager to support individuals and families affected by disasters throughout their recovery journey. You will conduct client outreach, assess needs, develop recovery plans, and connect clients to resources and services.

You will maintain accurate documentation, follow program requirements, and collaborate with health professionals and community partners. Willingness to travel and work non-traditional hours as needed is required.