Disaster Recovery Analyst / Program Coordinator

Ampcus, Inc; Chicago (IL); Remote; USD 90,000 - 130,000; Full time

Job summary

Ampcus, Inc. is seeking a Disaster Recovery Analyst / Program Coordinator to support and coordinate the DR program from Chicago, IL (Remote). The role involves DR planning, testing, governance, documentation, and stakeholder engagement across application owners and infrastructure teams.

Strong coordination, documentation, and reporting skills are essential for program success. Experience with ServiceNow and CMDB assets, plus cloud resiliency concepts, will help drive DR readiness across regions.

Qualifications

• Experience coordinating DR planning and testing.
• Familiarity with ERP DR for SAP/Oracle and other large apps preferred.
• Strong documentation, governance, and audit-ready records.
• Knowledge of backups, cloud resiliency, and recovery technologies.
• Awareness of Generative AI tools to improve DR docs and testing.

Responsibilities

• Disaster Recovery Planning & Documentation: develop, maintain, and quality-review DRPs.
• DR Testing Coordination: schedule exercises, coordinate logistics, collect evidence.
• Governance & Compliance Support: validate DR metrics and governance processes.
• ServiceNow / CMDB Administration Support: manage DR records and workflow updates.
• Reporting & Metrics: produce DR status reports, dashboards, and KPIs.
• Project & Program Support: assist with DR initiatives and roadmap deliverables.
• Cross-Team Coordination: facilitate DR exercises across teams and external partners.

Skills

Disaster Recovery Planning

DR Testing Coordination

Governance & Compliance

ServiceNow CMDB

Reporting & Metrics

Project Coordination

Cross-Team Collaboration

AI/Data Analytics awareness

Education

CBCP

ABCP

CBCI

Tools

ServiceNow

CMDB

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title:

Disaster Recovery Analyst / Program Coordinator

Location(s):

Chicago, IL (Remote)

Position Summary

Support the Disaster Recovery (DR) program by coordinating DR planning, testing, governance, documentation, and stakeholder engagement activities. The contractor will work closely with DR leadership, application owners, infrastructure teams, and project teams to ensure DR requirements are maintained and executed consistently across the organization.

Key Responsibilities

Disaster Recovery Planning & Documentation

• Support the development, maintenance, and quality review of Disaster Recovery Plans (DRPs).
• Coordinate plan updates with application owners, infrastructure teams, and business stakeholders.
• Ensure DR documentation remains current, complete, and aligned with corporate standards.
• Track remediation items resulting from DR plan reviews and assessments.

DR Testing Coordination

• Coordinate disaster recovery exercises, tabletop tests, technical recovery tests, and failover activities.
• Support scheduling, stakeholder communications, testing logistics, and evidence collection.
• Track test results, lessons learned, corrective actions, and improvement opportunities.
• Assist with expanding DR testing and plan coverage across additional applications and regions.

Governance & Compliance Support

• Review and coordinate requests related to DR information maintained in the CMDB.
• Support validation of DR metrics, recovery objectives, and application recovery requirements.
• Assist with governance processes related to DR exceptions, deviations, and risk acceptance activities.
• Maintain records and audit evidence supporting DR compliance requirements.

ServiceNow / CMDB Administration Support

• Assist in managing DR-related records and workflow activities within ServiceNow and CMDB processes.
• Coordinate updates associated with recovery tiers, DR status, testing records, and related configuration data.

Reporting & Metrics

• Produce recurring DR status reports, dashboards, and metrics.
• Track compliance against DR planning and testing requirements.
• Monitor action-item completion and provide reporting on program progress.

Project & Program Support

• Provide project coordination support for DR initiatives and strategic roadmap activities.
• Assist with meeting preparation, action-item tracking, and stakeholder follow-up.
• Support execution of DR program improvement initiatives and roadmap deliverables.

Cross-Team Coordination

• Collaborate with application owners, infrastructure teams, cybersecurity teams, and external partners.
• Facilitate communications during DR exercises and recovery readiness activities.
• Serve as a coordination point for DR-related requests and inquiries.

AI & Automation Skills (Preferred)

Artificial Intelligence & Data Analytics

• Knowledge of Generative AI tools, specifically Microsoft Copilot.
• Ability to leverage AI tools to improve disaster recovery documentation, plan maintenance, test reporting, and knowledge management.

Preferred DR / Business Continuity Certifications

Highly Preferred

• DRI Certified Business Continuity Professional (CBCP)
• DRI Associate Business Continuity Professional (ABCP)
• BCI Certificate in Business Continuity (CBCI)

Additional Desired Qualifications

• Experience supporting enterprise Disaster Recovery programs for ERP platforms such as SAP, Oracle, or large-scale business-critical applications.
• Experience coordinating technical failover, recovery, and resilience testing exercises.
• Knowledge of recovery technologies, cloud resiliency, backup, and replication solutions.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.