Disaster Case Manager

AppleOne Employment Services; Noblesville (IN); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Contract/Temporary

Onsite work in Noblesville

Job summary

AppleOne Employment Services is seeking a compassionate Disaster Case Manager for a contract opportunity in Noblesville, IN. You will support disaster-affected individuals, businesses, and communities by guiding them through documentation, eligibility, reimbursement, and recovery processes with clear communication and professional collaboration.

This role emphasizes meticulous case management, tracking deadlines, and maintaining accurate records in grant and recovery systems.

Qualifications

• 1–2 years of related experience in disaster recovery, emergency management, grants, government programs, or similar fields.
• Strong Microsoft Excel, Word, Outlook, and Teams skills.
• Ability to manage multiple applicants, projects, deadlines, and follow-ups.
• Excellent organizational skills with high attention to detail.
• Professional, empathetic communication style.

Responsibilities

• Review applicant information and supporting documentation to determine eligibility.
• Gather missing or incomplete documentation from applicants for damages, costs, and insurance.
• Organize and track applicant and project information in systems.
• Review invoices, contracts, payroll records, and related records.
• Track information requests, milestones, deadlines, and case notes.
• Support grant administration and reimbursement documentation.

Skills

Strong communication

Attention to detail

Organizational skills

Multitasking

Team collaboration

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

Job Summary

We are seeking a compassionate and detail-oriented Disaster Case Manager for a contract opportunity in Noblesville, IN. This role supports individuals, businesses, communities, and organizations impacted by disasters by helping them navigate documentation, eligibility, reimbursement, and recovery processes. This is a meaningful opportunity for someone who enjoys helping people while managing detailed case files, project records, and compliance documentation. You will be part of a mission-driven disaster recovery team that values clear communication, teamwork, professionalism, and timely support for people facing difficult circumstances. The ideal candidate is organized, empathetic, and comfortable working with applicants, documentation, deadlines, and project tracking systems. This role offers the opportunity to make a direct impact by helping disaster-impacted applicants move through the recovery process with clarity and confidence.

Key Responsibilities

• Review applicant information and supporting documentation to assist with disaster relief and recovery eligibility determinations.
• Communicate with applicants to gather missing or incomplete documentation related to damages, costs, ownership, insurance, financial records, and recovery activities.
• Organize, upload, enter, and track applicant and project information in grant, recovery, and project management systems.
• Review and maintain invoices, contracts, payroll records, procurement documentation, proof of payment, photographs, and other supporting records.
• Track requests for information, project milestones, deadlines, eligibility issues, case notes, and outstanding documentation.
• Support grant administration, reimbursement documentation, project development, closeout activities, and other disaster recovery needs.

Compensation and Benefits

• Pay: $27 to $28 per hour.
• Job type: Contract/Temporary.
• Location: Noblesville, IN.
• Work arrangement: Onsite as needed with applicants and members of the disaster recovery team.

Required Qualifications and Skills

• Manage assigned disaster recovery applicant files and project documentation from intake through follow-up and tracking.
• Review eligibility, damage, cost, financial, insurance, and supporting documentation for completeness and accuracy.
• Communicate professionally with applicants, project leadership, government representatives, and recovery team members.
• Maintain accurate case notes, trackers, status reports, reimbursement records, and project files.
• 1 to 2 years of related experience in disaster recovery, emergency management, grants, government programs, construction administration, finance, case management, customer service, or a similar field.
• Strong Microsoft Excel, Word, Outlook, and Teams skills.
• Ability to review detailed documentation such as invoices, contracts, payroll records, procurement documents, financial records, or insurance information.
• Excellent organizational skills with strong attention to detail and accuracy.
• Ability to manage multiple applicants, projects, deadlines, and follow-up items simultaneously.
• Strong written and verbal communication skills.
• Ability to follow established guidelines and make accurate documentation-based determinations.
• Professional, empathetic communication style when working with people experiencing challenging circumstances.
• Strong problem-solving skills and ability to elevate complex documentation, eligibility, or compliance concerns when needed.

Preferred Qualifications

• Experience with disaster relief programs, disaster recovery programs, government assistance, grants, or reimbursement processes.
• Experience supporting applicants, clients, or community members through complex documentation or assistance programs.
• Background in grants administration, government administration, construction administration, finance, insurance, case management, or customer service.
• Familiarity with project tracking, reimbursement documentation, compliance records, or closeout activities.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.