Disability Support Worker - Mid - TS/SCI

TULK | Swift·Wise·Counsel; St. Louis (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

TULK | Swift·Wise·Counsel is looking for a mid-level Disability Support Worker in St. Louis, MO. This role will support reasonable accommodation and personal assistance services for NGA employees and applicants, serving as a key point of contact for support.

The ideal candidate will possess an Associate’s degree or equivalent experience, with strong problem-solving and communication skills. Proficiency in Microsoft Office is required to assist in documentation and coordination activities.

Qualifications

• Associate's degree in relevant field, or 5 years of equivalent experience.
• Ability to communicate effectively, both orally and in writing.
• Handle sensitive personnel information with discretion.

Responsibilities

• Process reasonable accommodation requests in accordance with guidance.
• Monitor the RA mailbox and provide RA forms as needed.
• Coordinate delivery of RA equipment to employees.

Skills

Critical thinking

Problem-solving

Customer support

Communication skills

Education

Associate’s degree in Human Resources, Disability Studies, Social Work, Psychology, or related field

Tools

Microsoft Office applications (Access, Word, Excel, PowerPoint)

Job description

Position Overview

TULK is seeking a mid-level Disability Support Worker to support reasonable accommodation and personal assistance services for NGA civilian employees and applicants. This role supports intake, coordination, documentation, and maintenance of reasonable accommodation cases, while also serving as an initial point of contact for employees, supervisors, managers, and applicants seeking support.

Location

St. Louis, MO / NGA-STL

Clearance

Active TS/SCI required

Responsibilities

• Process reasonable accommodation requests in accordance with NGA and EEOC guidance.
• Monitor the RA mailbox, provide RA forms, respond to RA requests for information, and create case files in RA databases.
• Review intake documentation for completeness and coordinate initial contact between requestors and RA Specialists.
• Coordinate delivery of RA equipment to employees and close case files as needed or directed.
• Maintain all case files and databases in accordance with agency guidance and standards.
• Serve as a primary point of initial contact for employees, supervisors, and managers on reasonable accommodation matters.
• Provide direct service to employees and applicants with targeted disabilities as needed, primarily as back‑fill when an individual’s primary DSW is unavailable.
• Provide assistance such as note taking, keyboard and mouse navigation, typing, data entry, holding and moving materials, dialing and answering telephones, lifting maps and charts, filing, and other general administrative tasks.

Required Qualifications

• Associate’s degree in Human Resources, Disability Studies, Social Work, Psychology, or a related field.
• In lieu of a degree, 5 years of equivalent experience in a related role.
• Highly developed critical thinking, problem‑solving, customer support, and communication skills.
• Ability to communicate effectively, both orally and in writing.
• Ability to handle sensitive personnel information with discretion.
• Proficiency in Microsoft Office applications, including Access, Word, Excel, and PowerPoint.