Disability Operations Lead & Training Coordinator

ForHealth Consulting at UMass Chan Medical School; Westborough (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

The University leverages ForHealth Consulting at UMass Chan Medical School to coordinate disability determinations, manage workflows, and train staff. This role interfaces with clients, agencies, and DES to ensure timely processing of in/out-of-state contracts.

Responsibilities include prioritizing cases, maintaining HIPAA confidentiality, and communicating complex regulations to diverse stakeholders, while ensuring service quality and adherence to timelines.

Qualifications

• 2-Year College Degree in business or a related field is required.
• 5-7 years of relevant office experience.
• Knowledge of HIPAA laws and PHI confidentiality.
• Proficiency with Word, Excel, PowerPoint and Outlook.
• Strong organizational and interpersonal skills with good communication.

Responsibilities

• Manage unit workflow and assign Disability Assistants to tasks daily.
• Train new and existing Disability Assistants in duties.
• Monitor customer service queues and escalate as needed.
• Track key performance indicators for the unit.
• Act as Disability Liaison for agency inquiries and issues.
• Review disability supplements for accuracy and priority handling.
• Coordinate transportation for client examinations and provide feedback.
• Explain complex regulations to clients and agencies.

Skills

Office administration

HIPAA knowledge

Microsoft Office

Medical terminology

Interpersonal skills

Written and oral communication

Education

2-Year College Degree in business or related field

Tools

MassHealth MA21databases

DEScovery database

Massachusetts Medicaid Information System

Job description

The University leverages ForHealth Consulting at UMass Chan Medical School to coordinate disability determinations, manage workflows, and train staff. This role interfaces with clients, agencies, and DES to ensure timely processing of in/out-of-state contracts.

Responsibilities include prioritizing cases, maintaining HIPAA confidentiality, and communicating complex regulations to diverse stakeholders, while ensuring service quality and adherence to timelines.