Disability Operations Lead & Training Coordinator

ForHealth Consulting at UMass Chan Medical School; Westborough (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

ForHealth Consulting at UMass Chan Medical School seeks a Lead Disability Assistant to coordinate administrative processing of disability determinations for in- and out-of-state contracts. You will manage workflow, train staff, and act as the main liaison with clients, agencies, and DES staff to keep cases on timeline.

Responsibilities include monitoring KPIs, handling privacy decisions, coordinating information across agencies, and ensuring timely completion of priority cases while maintaining

Qualifications

• Two-year college degree in business or a related field.
• 5–7 years of relevant office experience.
• Knowledge of medical terminology or willingness to take a course.
• HIPAA laws and regulations, confidentiality of PHI.
• Knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook).
• Ability to monitor and generate reports.
• Strong organizational and interpersonal communication skills.

Responsibilities

• Manage unit workflow ensuring proper staffing for tasks daily.
• Train Disability Assistants on duties.
• Monitor customer service phone queues and escalate as needed.
• Monitor unit KPIs.
• Act as Disability Liaison for agency inquiries.
• Track priority case requests and ensure timely completion.
• Initial review of disability supplements for accuracy and privacy.
• Determine HIPAA-compliant information exchange and communicate decisions.
• Coordinate information with agencies and clients as needed regarding HIPAA requirements.
• Telephone contact with clinical sources to secure timely information.
• Coordinate transportation to examinations and provide feedback on scheduling.
• Explain complex state and federal regulations to clients/agencies/providers.
• Perform other duties as required.

Skills

Interpersonal skills

Oral communication

Written communication

Organizational skills

Education

Two-year college degree in business or related field

Tools

Microsoft Office

Job description

ForHealth Consulting at UMass Chan Medical School seeks a Lead Disability Assistant to coordinate administrative processing of disability determinations for in- and out-of-state contracts. You will manage workflow, train staff, and act as the main liaison with clients, agencies, and DES staff to keep cases on timeline.

Responsibilities include monitoring KPIs, handling privacy decisions, coordinating information across agencies, and ensuring timely completion of priority cases while maintaining