Disability Operations Lead & Trainer

ForHealth Consulting at UMass Chan Medical School; Westborough (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

University of Massachusetts Chan Medical School seeks a Lead Disability Assistant to coordinate administrative processing of disability determinations for in- and out-of-state contracts under the supervision of the Operations Manager. You will manage workflow, train staff, monitor KPIs, and serve as the primary interface with clients and agencies to ensure timely, compliant processing.

Responsibilities include ensuring privacy under HIPAA, handling confidential medical information, and

Qualifications

• 2-year college degree in business or related field.
• 5–7 years of relevant office experience.
• Knowledge of medical terminology or willingness to take a course.
• Knowledge of HIPAA laws and PHI confidentiality.
• Proficient with Microsoft Office: Word, Excel, PowerPoint, Outlook.
• Strong organizational and interpersonal communication skills.

Responsibilities

• Coordinate and manage workflow with Disability Assistants to meet daily task allocations.
• Train new and existing Disability Assistants in duties.
• Monitor customer service queues and escalate calls as needed.
• Track KPIs and serve as liaison with agencies and DES staff.
• Review disability supplements for accuracy and privacy considerations.
• Handle complex privacy decisions under HIPAA guidelines and document in case notes.
• Communicate with agencies to ensure HIPAA compliance; determine information exchange.
• Contact treating sources to obtain timely clinical information.
• Review external databases to identify cases for rapid completion.
• Coordinate transportation for client examinations.
• Reschedule clinical evaluations per guidelines; explain state/federal regulations.
• Provide other duties as required.

Skills

Office experience

Communication skills

HIPAA knowledge

Medical terminology

Organizational skills

Interpersonal skills

Education

2-Year College Degree in business or related field

Tools

Microsoft Office

Word

Excel

PowerPoint

Outlook

Job description

University of Massachusetts Chan Medical School seeks a Lead Disability Assistant to coordinate administrative processing of disability determinations for in- and out-of-state contracts under the supervision of the Operations Manager. You will manage workflow, train staff, monitor KPIs, and serve as the primary interface with clients and agencies to ensure timely, compliant processing.

Responsibilities include ensuring privacy under HIPAA, handling confidential medical information, and