Disability & Leave Case Manager (Contract)

Amazon Inc.; Indiana; On-site; USD 6,300 - 11,000; Full time

Job summary

Amazon Dev Center India in Hyderabad is seeking a DLS Case Manager on a contractual basis to provide comprehensive case management for leave of absence and disability events for employees, applicants, and candidates. You will act as the single point of contact, adjudicate leaves with reference to plans and laws, and coordinate with HR, safety, payroll, and benefits teams.

You will guide employees through leave events, update stakeholders, and ensure compliant documentation, while safeguarding

Qualifications

• Bachelor's degree or equivalent.
• 2+ years of customer service experience, or Bachelor's degree in business, HR, or a related field.
• Knowledge of Microsoft Office including Outlook, Word, and Excel.

Responsibilities

• Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees.
• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon.
• Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate.
• Critically assess and adjust the case management plan to an employee’s changing needs.
• Address and respond to sensitive situations.
• Troubleshoot issues and seek to remove barriers before, during, or after a leave event.
• Ensure compliance with standard work, federal/state regulations, and company policy.
• Maintain system records to ensure accurate and timely information/documentation.

Skills

Customer service

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

Amazon Dev Center India in Hyderabad is seeking a DLS Case Manager on a contractual basis to provide comprehensive case management for leave of absence and disability events for employees, applicants, and candidates. You will act as the single point of contact, adjudicate leaves with reference to plans and laws, and coordinate with HR, safety, payroll, and benefits teams.

You will guide employees through leave events, update stakeholders, and ensure compliant documentation, while safeguarding