Case Manager, Leave & Disability Services

Amazon; Indiana; On-site; USD 8,300 - 12,000; Full time

Job summary

Amazon Dev Center India - Hyderabad is seeking a DLS Case Manager to provide case management for leave of absence and disability events. You will serve as the single point of contact for employees, review medical documentation, and adjudicate leaves in line with plans, laws, and Amazon policies.

This contractual IC role focuses on guiding employees through leave processes, ensuring compliance, coordinating with HR and benefits, and supporting a smooth return-to-work ramp-back as needed.

Qualifications

• Bachelor's degree in Business.
• 2+ years of experience in customer service or Human Resource management or Case management or Leave & Disability management role.
• Intermediate proficiency in MS Word, Excel and Outlook.

Responsibilities

• Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees.
• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon.
• Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate.
• Critically assess and adjust the case management plan to an employee's changing needs.
• Address and respond to sensitive situations.
• Troubleshoot issues and seek to remove barriers before, during, or after a leave event.
• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs.
• Identify and solve problems that may arise, sometimes with limited information.
• Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace.
• Educate managers and business partners on employee concerns and needs prior to being off or returning back to work.
• Communicate regular updates to employees and stakeholders both verbally and in writing.
• Ensure compliance with standard work, federal/state regulations, and company policy.
• Maintain system records to ensure accurate and timely information/documentation.
• Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate.
• Other duties as assigned

Skills

Customer service

Human Resources

Case management

Education

Bachelor's degree in Business

Tools

MS Word

MS Excel

Outlook

Job description

Amazon Dev Center India - Hyderabad is seeking a DLS Case Manager to provide case management for leave of absence and disability events. You will serve as the single point of contact for employees, review medical documentation, and adjudicate leaves in line with plans, laws, and Amazon policies.

This contractual IC role focuses on guiding employees through leave processes, ensuring compliance, coordinating with HR and benefits, and supporting a smooth return-to-work ramp-back as needed.