Disability Claims Specialist: Short-Term Return-to-Work

MetLife; United States; On-site; USD 40,000 - 52,000; Full time

Job summary

MetLife’s Global Customer Service and Operations (GCSO) team delivers compassionate, solutions-oriented claims administration. You’ll guide claimants through disability assessments, leverage insights to support return-to-work strategies, and partner with specialists for a coordinated plan.

This role emphasizes service quality and timely decision-making. Ideal candidates will have a high school diploma or GED, strong communication skills, and familiarity with disability provisions.

Qualifications

• High school diploma or GED required.
• Strong understanding of disability contractual provisions.
• Excellent communication and coaching skills for interviewing claimants and gathering information.
• Critical-thinking and prioritization abilities.
• Willingness to receive and act on feedback.

Responsibilities

• Applies disability contract provisions to ensure MetLife’s liability is understood and applied.
• Communicates with claimants to set expectations and assess barriers to return to work.
• Collaborates with claimant, specialists, and experienced staff to create a well-understood claim plan.
• Manages a block of assigned claims, prioritizes actions, uses resources effectively, and makes timely decisions.
• Delivers a high level of service including timely callbacks and clear communication.

Skills

Strong communication

Critical-thinking

Strategic-thinking

Prioritization

Feedback handling

Education

High school diploma or GED

Associate Degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

MetLife’s Global Customer Service and Operations (GCSO) team delivers compassionate, solutions-oriented claims administration. You’ll guide claimants through disability assessments, leverage insights to support return-to-work strategies, and partner with specialists for a coordinated plan.

This role emphasizes service quality and timely decision-making. Ideal candidates will have a high school diploma or GED, strong communication skills, and familiarity with disability provisions.