Disability Claims Specialist - Return-to-Work Focus

MetLife; Bloomfield (CT); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical plan

Vision & Dental

Life insurance

Retirement plan

401(k) with employer matching

EAP

Job summary

MetLife is seeking a Short Term Disability Claim Specialist in the U.S. to review medical documentation, speak with claimants, and manage a caseload. You will determine if claims are payable, communicate expectations, and coordinate with partners to finalize plans and ensure quality service.

The role emphasizes strong communication, critical thinking, and adherence to disability contract provisions, with an expected salary range of $40,000–$52,000 and eligibility for incentive programs.

Qualifications

• Live within commutable distance from the posted site (Tampa, FL or Bloomfield, CT).
• High school diploma or GED equivalent.
• Strong understanding of disability contract provisions.
• Excellent communication skills.
• Critical-thinking, strategic-thinking, and prioritization skills.
• Ability to give and receive feedback with measurable observations.

Responsibilities

• Apply disability provisions to determine liability and support return-to-work plans.
• Proactively communicate with claimants, set expectations, and update on status.
• Collaborate with resources to ensure well‑understood claim plans.
• Manage the assigned claims block with timely decisions and actions.
• Provide high level service with prompt calls and clear communication.

Skills

Communication

Critical thinking

Strategic thinking

Prioritization

Feedback

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

MetLife is seeking a Short Term Disability Claim Specialist in the U.S. to review medical documentation, speak with claimants, and manage a caseload. You will determine if claims are payable, communicate expectations, and coordinate with partners to finalize plans and ensure quality service.

The role emphasizes strong communication, critical thinking, and adherence to disability contract provisions, with an expected salary range of $40,000–$52,000 and eligibility for incentive programs.