Disability Claims CSR | Remote Case Coordination

Dane Street, LLC; United States; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Performance bonuses

401k plan with company match

Apple equipment for remote workspace

Media stipend for remote workspace

Job summary

Dane Street, LLC is seeking a Customer Service Representative to handle intake of new cases, draft cases in the Dane Street system (AccessDS), and ensure timely processing. You will coordinate with clients to obtain missing information and organize medical documents when required.

The role involves monitoring case progress, scheduling to physicians, updating clients, and ensuring accurate documentation for referrals.

Qualifications

• An Associate’s Degree preferred.
• Business experience in a healthcare and/or insurance setting is preferred.
• Good communication skills with a clear understanding of company business lines. The ability to apply critical thinking, manage time efficiently and meet specific deadlines. Computer literacy and typing skills are essential.

Responsibilities

• Intake new cases and review/verify information and requests. Draft cases by entering information into the Dane Street system, AccessDS.
• Work with the client on any information missing pertinent to processing the claim.
• Sort, organize and create a medical document listing if required by the client and in line with specific handling.
• Monitor, process and track cases to ensure we meet deadlines.
• Assign/schedule new cases to physicians for review with appropriate physician, based on location, reviewer availability, and guidelines.
• Update clients frequently on cases in progress and ensure proper documentation is provided to the client.

Skills

Communication skills

Time management

Typing

Computer literacy

Healthcare/insurance knowledge

Education

Associate's Degree preferred

Tools

AccessDS

Job description

Dane Street, LLC is seeking a Customer Service Representative to handle intake of new cases, draft cases in the Dane Street system (AccessDS), and ensure timely processing. You will coordinate with clients to obtain missing information and organize medical documents when required.

The role involves monitoring case progress, scheduling to physicians, updating clients, and ensuring accurate documentation for referrals.