Disability Case Operations Lead & Training Specialist

University of Massachusetts Medical School; Westborough (MA); On-site; USD 55,000 - 85,000; Full time

Job summary

University of Massachusetts Medical School is seeking a Lead Disability Assistant to coordinate administrative processing of disability determinations for all in and out-of-state contracts. Under the supervision of the Operations Manager, you will manage workflow, train staff, and serve as the primary interface with clients, agencies, and DES staff.

The role requires privacy expertise, medical terminology knowledge, and strong MS Office skills.

Qualifications

• 2-Year College Degree in business or a related field.
• 5-7 years of relevant office experience.
• Knowledge of medical terminology or willingness to take a course in Medical Terminology.
• Knowledge of HIPAA laws and regulations especially as it refers to the confidentiality of PHI.
• Knowledge of Microsoft Office products, Word, Excel, PowerPoint, and Outlook.
• Demonstrated ability to monitor and generate reports.
• Requires organizational and excellent interpersonal skills, oral and written communication skills necessary to interact with all levels of personnel.

Responsibilities

• Manage unit work flow and allocate Disability Assistants to tasks daily.
• Train Disability Assistants in work functions and duties.
• Monitor customer service phone queues and escalate when needed.
• Monitor unit KPIs and provide reporting.
• Act as unit Disability Liaison for agency inquiries.
• Track priority cases and ensure prompt completion.
• Initial review of disability supplements for accuracy and privacy compliance.
• Decide information sharing and HIPAA-related exchanges with agencies/clients.
• Coordinate with external databases to identify expedient cases.
• Arrange transportation for client consultative exams and feedback on disruptions to the review process.
• Explain complicated state/federal regulations to clients and providers.

Skills

Office coordination

Medical terminology

HIPAA knowledge

MS Office (Word/Excel/PowerPoint/Out

Education

Associates degree or 2-year college

Tools

Microsoft Office

Job description

University of Massachusetts Medical School is seeking a Lead Disability Assistant to coordinate administrative processing of disability determinations for all in and out-of-state contracts. Under the supervision of the Operations Manager, you will manage workflow, train staff, and serve as the primary interface with clients, agencies, and DES staff.

The role requires privacy expertise, medical terminology knowledge, and strong MS Office skills.