Client Support Representative

Parmele Disability Advocates; Rolla (MO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Parmele Disability Advocates in Rolla, MO, is hiring a Client Support Representative. In this role, you'll help potential clients navigate their journey toward securing Social Security benefits through effective communication and empathy.

No prior experience is required as we provide paid training. The position transitions from in-office training to a hybrid work model. Join a supportive team aiming to make a meaningful impact!

Qualifications

• Organized and detail-oriented individuals ready to learn.
• Prior experience in phone-based sales and customer service advantageous.
• Ability to set the tone and pace of calls effectively.

Responsibilities

• Fielding inbound inquiries via phone or live chat.
• Initiating outbound contact with potential clients.
• Providing insight into legal services for SSDI and VA disability.

Skills

Confident phone manner and demeanor

Proficiency in Microsoft Office

Strong attention to detail

Strong interpersonal skills

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

Monday–Friday, 8:00 AM – 5:00 PM

Location: Rolla, MO | Hybrid/Remote Position: This position begins with required in-office training. Upon successful completion, the role transitions to a hybrid/remote schedule. Equipment is provided after training.

Start Your Career with Purpose

At Parmele Disability Advocates, we help individuals secure the Social Security benefits they deserve. As a Client Support Representative, you’ll play a key role in guiding potential clients through their first step by listening with empathy, communicating clearly, and helping them take the first step toward the support they need.

No prior experience? No problem. We provide paid training and a clear path for success.

What You’ll Do

You’ll create a positive and supportive experience for potential clients through effective phone communication, empathy, and thoughtful questioning.

• Fielding inbound inquiries via phone or live chat, specializing in SSDI and VA disability.
• Initiating outbound contact with potential clients expressing interest in Social Security or VA disability.
• Providing comprehensive insight into our legal services for SSDI and VA disability cases.
• Data entry of accurate client information into our database.
• Coordinating and scheduling consultations for potential clients.
• Various administrative tasks as required by the office.

What We’re Looking For

We’re seeking motivated individuals who are organized, detail-oriented, and ready to learn.

• Confident phone manner and demeanor
• Ability to set the tone and pace of calls effectively
• Demonstrates consistent care and compassion by treating a call at 4:30 PM on Friday the same as one Monday morning
• Proficiency in Microsoft Office
• Strong attention to detail & critical thinking skills
• Prior experience in phone-based sales and customer service, as well as administrative duties
• Strong interpersonal skills

Why Join Parmele Disability Advocates?

• Make a meaningful impact helping clients access critical benefits
• Paid training and ongoing development
• Clear opportunities for career advancement
• Supportive, team-oriented work environment
• Established and growing organization

About Us

Parmele Disability Advocates brings over 150 years of combined disability experience and has helped more than 61,000 individuals secure benefits. What started as a two-person operation has grown into a team of 150 professionals serving clients across multiple states.

Apply Today

If you’re looking for a stable, full-time role where your work truly matters, we encourage you to apply and start your career with us.

Flexible work from home options available.