Director, Workforce Strategy & Reporting Leadership

Cinemark USA, Inc.

Plano, Northern (TX, KY)

Hybrid

USD 150,000 - 210,000

Full time

2 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Employee Discount

401(k) Matching

Growth Opportunities

Education Assistance

Health Benefits

Parental Leave

Paid Time Off

Daily Pay

Free Movies

Job summary

Cinemark USA, Inc. is seeking a Director of Workforce Management & Reporting Strategy to lead the WFM team for domestic theatres. You will drive labor planning, scheduling optimization, budgeting, forecasting, and analytics to improve efficiency and profitability across 500+ theatres.

You will partner with Field Operations, Finance, HR, Legal, and Data teams to standardize reporting, governance, and tools, while coaching and developing the WFM team and ensuring compliance with company controls.

Qualifications

Bachelor’s degree or equivalent experience in a related field.
10+ years in workforce management or related disciplines.
Experience leading labor strategy, budgeting, forecasting, scheduling optimization, and reporting.
Strong financial acumen and ability to interpret large data sets and executive-level reporting.
Proven ability to lead cross-functional teams and drive adoption of new processes, tools, systems, and reports.

Responsibilities

Lead WFM strategy, including labor planning, scheduling optimization, labor standards, and field labor guidance.
Oversee Operations reporting strategy, dashboard governance, data quality routines, and analytical tools supporting leadership decision‑making.
Manage annual labor budgeting, recurring labor forecasting, weekly labor planning, labor analytics, and related executive and field reporting.
Identify opportunities to improve productivity, reduce manual work, automate reporting, strengthen data sources, and enhance operational performance.
Partner with Field Operations, Finance, HR, Legal, Data and Decision Support, and other stakeholders to support business priorities and operational execution.
Lead governance and administration of WFM systems, scheduling tools, timekeeping processes, reporting platforms, dashboards, access controls, configurations, testing, enhancements, and issue resolution.
Ensure WFM and operations analysis processes are accurate, compliant, sustainable, documented, and aligned with company controls and business objectives.
Provide field leaders with insights, training, job aids, documentation, and support to improve use of labor tools, reports, dashboards, and action planning routines.
Lead, coach, develop, and prioritize the work of Workforce Management team members; establish clear goals, performance expectations, service standards, and development plans.