Director, Workforce Management & Reporting Strategy

Cinemark USA, Inc.; Plano, Northern (TX, KY); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Employee Discount

401(k) Matching

Growth Opportunities

Education Assistance

Health Benefits

Parental Leave

Paid Time Off

Daily Pay

Free Movies

Job summary

Cinemark USA, Inc. is seeking a Director of Workforce Management & Reporting Strategy to lead the WFM team for domestic theatres. You will drive labor planning, scheduling optimization, budgeting, forecasting, and analytics to improve efficiency and profitability across 500+ theatres.

You will partner with Field Operations, Finance, HR, Legal, and Data teams to standardize reporting, governance, and tools, while coaching and developing the WFM team and ensuring compliance with company controls.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 10+ years in workforce management or related disciplines.
• Experience leading labor strategy, budgeting, forecasting, scheduling optimization, and reporting.
• Strong financial acumen and ability to interpret large data sets and executive-level reporting.
• Proven ability to lead cross-functional teams and drive adoption of new processes, tools, systems, and reports.

Responsibilities

• Lead WFM strategy, including labor planning, scheduling optimization, labor standards, and field labor guidance.
• Oversee Operations reporting strategy, dashboard governance, data quality routines, and analytical tools supporting leadership decision‑making.
• Manage annual labor budgeting, recurring labor forecasting, weekly labor planning, labor analytics, and related executive and field reporting.
• Identify opportunities to improve productivity, reduce manual work, automate reporting, strengthen data sources, and enhance operational performance.
• Partner with Field Operations, Finance, HR, Legal, Data and Decision Support, and other stakeholders to support business priorities and operational execution.
• Lead governance and administration of WFM systems, scheduling tools, timekeeping processes, reporting platforms, dashboards, access controls, configurations, testing, enhancements, and issue resolution.
• Ensure WFM and operations analysis processes are accurate, compliant, sustainable, documented, and aligned with company controls and business objectives.
• Provide field leaders with insights, training, job aids, documentation, and support to improve use of labor tools, reports, dashboards, and action planning routines.
• Lead, coach, develop, and prioritize the work of Workforce Management team members; establish clear goals, performance expectations, service standards, and development plans.

Skills

Workforce management

Labor planning

Operations analysis

Business intelligence

Cross-functional leadership

Financial acumen

Executive reporting

Education

Bachelor’s degree in business/related field

Tools

Power BI

SQL

Excel (advanced)

Dashboard development

Automation tools

Job description

Role Summary

As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie lovers working together to make unforgettable experiences.

The Director, Workforce Management & Reporting Strategy is responsible for leading Cinemark’s WFM team, workforce planning, labor optimization, and reporting strategy for Cinemark’s domestic theatre operations. This role provides strategic leadership, analytical direction, system oversight, and cross-functional execution support to improve labor performance, compliance, reporting accessibility, and profitability.

Responsibilities

• Lead WFM strategy, including labor planning, scheduling optimization, labor standards, and field labor guidance.
• Oversee Operations reporting strategy, dashboard governance, data quality routines, and analytical tools that support field and senior leadership decision‑making.
• Manage annual labor budgeting, recurring labor forecasting, weekly labor planning, labor analytics, and related executive and field reporting.
• Identify opportunities to improve productivity, reduce manual work, automate reporting, strengthen data sources, simplify field routines, and enhance operational performance.
• Partner with Field Operations, Finance, HR, Legal, Data and Decision Support, and other stakeholders to support business priorities and operational execution.
• Lead governance and administration of WFM systems, scheduling tools, timekeeping processes, reporting platforms, dashboards, access controls, configurations, testing, enhancements, and issue resolution.
• Ensure WFM and operations analysis processes are accurate, compliant, sustainable, documented, and aligned with company controls and business objectives.
• Provide field leaders with insights, training, job aids, documentation, and support to improve use of labor tools, reports, dashboards, and action planning routines.
• Lead, coach, develop, and prioritize the work of Workforce Management team members; establish clear goals, performance expectations, service standards, and development plans.

Qualifications

• Bachelor’s degree in business, finance, operations, analytics, workforce planning, or a related field, or equivalent experience.
• Ten or more years of progressive experience in workforce management, labor planning, operations analysis, field operations, business intelligence, retail, hospitality, restaurant operations, or a related discipline.
• Demonstrated experience leading labor strategy, budgeting, forecasting, scheduling optimization, operations reporting, dashboard governance, system administration, and continuous improvement initiatives.
• Strong financial acumen and analytical skills, including experience interpreting large data sets, labor models, productivity metrics, operational KPIs, forecasting outputs, and executive-level reporting.
• Proven ability to lead cross‑functional work, influence senior stakeholders, manage competing priorities, and drive adoption of new processes, tools, systems, and reports.
• Demonstrated people leadership experience, including coaching, performance management, team development, prioritization, and change leadership.
• Strong written, verbal, and presentation skills with the ability to communicate complex information clearly and actionably.

Preferred Qualifications

• Experience with workforce management, scheduling, timekeeping, planning, Power BI, SQL‑based reporting, enterprise reporting systems, data visualization, database, or automation tools.
• Advanced Microsoft Excel, financial modeling, SQL, dashboard development, or analytics automation experience.
• Experience supporting multi‑unit retail, hospitality, restaurant, entertainment, or field operations environments.

Benefits Available

• Employee Discount
• 401(k) Matching*
• Growth Opportunities
• Education Assistance*
• Health Benefits*
• Parental Leave*
• Paid Time Off*
• Daily Pay*
• Free Movies*

*Benefits may vary by career category, so be sure to check the specific details on our career site.

Cinemark is an Equal Opportunity Employer

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.