Workforce Management Specialist - Restaurant Division - Aria

MGM Resorts International; Las Vegas (NV); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Wellness incentive programs

Hotel, food & beverage, retail, and娱乐/

Free meals in employee dining room

Free parking on and off-shift

Health & Income Protection benefits

Professional and personal development;

Job summary

MGM Resorts International in Las Vegas seeks a Workforce Management Specialist to support all departments with high-volume scheduling, precise timekeeping, and staffing plans. You will partner with property leaders to anticipate needs, balance service with compliance, and drive efficiency using our Workforce Management tools.

The role starts at $22.50 per hour with 18+ age and 2+ years of relevant experience.

Qualifications

• 2+ years of prior relevant experience.
• Must be 18 years of age or older.
• Experience with scheduling and staffing in a high-volume environment preferred.

Responsibilities

• Work collaboratively to complete daily scheduling tasks, including managing leave requests and callouts.
• Serve as a subject matter expert on Workforce Management software and processes.
• Collaborate with department leaders to create scheduling solutions that reflect current business demands, account for exceptions, and support accurate staffing levels and efficiency strategies.
• Suggest scheduling changes and create new business models.
• Identify best practices to enhance staffing while adhering to current labor agreements, and ensure ethical and equitable scheduling processes.
• Determine the balance between optimal scheduling, service expectations, and compliance with current legal or legislative requirements.
• Track, monitor, and communicate all system issues and downtime.
• Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basis.

Skills

Scheduling

Staffing coordination

Time management

Analytical thinking

Tools

Workforce Management software

Job description

Las Vegas, Nevada

The SHOW Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

As a Workforce Management Specialist, you’ll be at the heart of what keeps our property running seamlessly. In this dynamic, high-impact role, you will support every department across the property by managing high-volume scheduling needs, ensuring accurate timekeeping for all employees, and partnering closely with leaders to anticipate and fulfill staffing requirements. Your keen attention to detail and ability to balance multiple priorities will help set every team up for success, creating a seamless experience for both employees and our guests.

THE STARTING RATE:

$22.50

The Day-to-day

• Work collaboratively to complete daily scheduling tasks, including managing leave requests and callouts
• Serve as a subject matter expert on Workforce Management software and processes
• Collaborate with department leaders to create scheduling solutions that reflect current business demands, account for exceptions, and support accurate staffing levels and efficiency strategies
• Suggest scheduling changes and create new business models
• Identify best practices to enhance staffing while adhering to current labor agreements, and ensure ethical and equitable scheduling processes
• Determine the balance between optimal scheduling, service expectations, and compliance with current legal or legislative requirements
• Track, monitor, and communicate all system issues and downtime
• Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basis

The Ideal Candidate

• Must be 18 years of age or older
• 2+ years of prior relevant experience required

The Perks & Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off-shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community