Director, Workforce Absence Client Services

Sedgwick Claims Management Services Ltd; Iowa (LA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Sedgwick Claims Management Services Ltd is seeking an experienced Client Services Manager in the United States to steer account management strategies, retain clients, drive revenue growth, and oversee the work of multiple Account Representatives across complex service models.

The role involves supervising client service staff, conducting renewals, negotiating service plans, and coordinating with information technology, operations, and business development to remove barriers and improve client

Qualifications

• Education & Licensing Bachelor's degree from an accredited college or university preferred.
• CPCU, AIC and/or ARM or other related designation preferred.
• Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.

Responsibilities

• Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.
• Conducts pre-renewal visits reviewing client loss experience and general company performance.
• Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.
• Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.
• Negotiates changes or improvements to service plan.
• Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.
• Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
• Resolves all major customer service issues.
• Identifies and solicits cross-selling opportunities.
• Participates in local insurance community through advanced education and affiliation memberships.
• Supervises and directs personnel assigned to programs requiring multiple Account Representatives.
• Ensures compliance with all applicable Quality initiatives.

Skills

Communication

Microsoft Office

Analytical skills

Organizational skills

Negotiation

Leadership

Team player

Claims management

Education

Bachelor's degree

Tools

Job description

Sedgwick Claims Management Services Ltd is seeking an experienced Client Services Manager in the United States to steer account management strategies, retain clients, drive revenue growth, and oversee the work of multiple Account Representatives across complex service models.

The role involves supervising client service staff, conducting renewals, negotiating service plans, and coordinating with information technology, operations, and business development to remove barriers and improve client