Director, Workflow Technology Implementations

Med-Metrix, LLC; Parsippany-Troy Hills (NJ); Sur place; USD 150 000 - 210 000; Plein temps

Résumé du poste

Med-Metrix, LLC is seeking a Director of Technology Implementations - Workflow to lead the end-to-end delivery of the collections workflow platform. You will own the implementation roadmap, guide product enhancements, and manage a team of implementation and support professionals to ensure measurable client outcomes.

The role requires experience in healthcare technology implementations, data integration, and ability to coordinate cross-functional teams with executives and clients.

Qualifications

• Bachelor's degree in Healthcare Administration, Computer Science, Information Systems, Engineering, Data Analytics, or a related field.
• 7+ years of experience in healthcare technology, software implementations, product management, or technical operations
• 3+ years leading implementation, support, consulting, or product-focused teams
• Experience serving as a Product Owner, Solution Owner, Technical Lead, or Implementation Leader
• Proven experience managing complex software implementations
• Comfortable presenting to executives, clients, and technical teams with the ability to communicate complex concepts clearly and effectively
• Strong SQL skills with the ability to write complex queries, analyze datasets to validate implementation results
• Knowledge of healthcare data transactions including 837, 835, 277
• Knowledge of AWS Cloud technologies, AI/ ML-enabled healthcare applications preferred
• Proficiency in Microsoft Office Suite
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results oriented
• Excellent written and verbal communication skills required

Responsabilités

• Serve as the owner and primary advocate for the collections workflow platform
• Lead implementation efforts for new collections clients and existing client expansions
• Oversee solution design, workflow configuration, testing, training, go-live, and stabilization activities
• Ensure successful integration of client data, workflows, and operational processes into the platform
• Drive implementation best practices, standards, templates, and governance
• Identify implementation risks and proactively develop mitigation strategies
• Establish scalable implementation methodologies to support continued growth
• Partner with Product, Operations, and Engineering to define product vision, priorities, and roadmap
• Gather feedback from implementations, operations teams, and clients to identify enhancement opportunities
• Build, mentor, and lead a team of implementation consultants and solution analysts
• Create a culture of accountability, innovation, ownership, and continuous learning
• Establish performance metrics, implementation of KPIs, support SLAs, and operational dashboards
• Drive continuous improvement initiatives across onboarding, support, and product adoption processes
• Develop team capabilities in technical troubleshooting, workflow optimization, and client consulting
• Act as the primary escalation point for complex implementation and support issues
• Facilitate alignment between business requirements and technical execution
• Ensure stakeholder transparency through executive reporting and regular status communications
• Oversee post-go-live client support and transition to steady-state operations
• Partner with support and development teams to resolve high-priority client concerns
• Other duties as assigned
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with HIPAA standards.
• Understand and comply with Information Security and HIPAA policies and procedures at all times.
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Connaissances

Leadership & team building

Executive communication

SQL

Problem solving

Stakeholder management

Formation

Bachelor's degree in Healthcare Administration, Computer Science, Information Systems, Engineering, Data Analytics, or a related field

Outils

AWS Cloud technologies

Microsoft Office Suite

Description du poste

Med-Metrix, LLC is seeking a Director of Technology Implementations - Workflow to lead the end-to-end delivery of the collections workflow platform. You will own the implementation roadmap, guide product enhancements, and manage a team of implementation and support professionals to ensure measurable client outcomes.

The role requires experience in healthcare technology implementations, data integration, and ability to coordinate cross-functional teams with executives and clients.