Director, Workers’ Comp Claims Ops & Real-Time Analytics

AmTrust Financial Services Inc.; Idaho; On-site; USD 150,000 - 240,000; Full time

Job summary

AmTrust Financial Services Inc. is seeking a Director of Workers’ Compensation Claims Operations focused on Operational Analytics & Continuous Improvement.

The role delivers timely insights, translates them into rapid operational solutions, and orchestrates cross-disciplinary actions across spend categories, IT, and data science to scale enterprise-ready capabilities. Responsibilities include real-time reporting, hypothesis testing with field SMEs, and leading multi-functional problem solving to

Qualifications

• Operational analytics and insight generation across claims operations
• Structured problem solving with field/SME input
• Designing repeatable, scalable operational solutions

Responsibilities

• Build real-time operational reporting to surface trends and risks
• Collaborate with SMEs to interpret insights and define actions
• Lead cross-functional problem solving and develop practical tools
• Document methodology, assumptions, and key findings for leadership
• Scale enterprise analytics capabilities with self-service data tools
• Align initiatives across IT, Shared Services, Product and Data Science
• Drive automation and self-service to improve quality and speed
• Design AI-driven solutions for claim operations with governance
• Develop talent to broaden operational support across the org

Skills

Operational analytics

Root-cause analysis

Process optimization

Cross-functional collaboration

Automation mindset

Leadership and coaching

Requirements gathering

AI-enabled capabilities

Job description

AmTrust Financial Services Inc. is seeking a Director of Workers’ Compensation Claims Operations focused on Operational Analytics & Continuous Improvement.

The role delivers timely insights, translates them into rapid operational solutions, and orchestrates cross-disciplinary actions across spend categories, IT, and data science to scale enterprise-ready capabilities. Responsibilities include real-time reporting, hypothesis testing with field SMEs, and leading multi-functional problem solving to