Director of WC Claims Operations & Analytics

AmTrust Financial Services, Inc.; United States; On-site; USD 170,000 - 250,000; Full time

Job summary

AmTrust Financial Services, Inc. – Director of Workers’ Compensation Claims Operations – Operational Analytics & Continuous Improvement is a leadership role focused on delivering real-time insights, guiding operational improvements, and coordinating cross-functional actions.

The position emphasizes scaling enterprise-ready analytics, self-service reporting, and AI-enabled initiatives to improve speed and quality of service for workers’ compensation claims operations.

Qualifications

• Experience leading large-scale analytics in a claims or insurance environment.
• Proven ability to translate data insights into operational actions.
• Strong problem-solving skills and structured approach to root-cause analysis.

Responsibilities

• Build real-time reporting to uncover trends and opportunities across Claims Operations.
• Design repeatable processes that involve field leaders and SMEs to validate insights.
• Lead cross-functional problem solving to improve effectiveness and efficiency.
• Communicate context, methodology, and assumptions to analytics teams for deeper analysis.
• Collaborate to stand up enterprise-ready self-service reporting and tools.
• Partner with IT and Shared Services to align initiatives on the roadmap.

Skills

Operational analytics

Root-cause analysis

Process improvement

Cross-functional collaboration

Automation mindset

People leadership

Stakeholder management

Job description

AmTrust Financial Services, Inc. – Director of Workers’ Compensation Claims Operations – Operational Analytics & Continuous Improvement is a leadership role focused on delivering real-time insights, guiding operational improvements, and coordinating cross-functional actions.

The position emphasizes scaling enterprise-ready analytics, self-service reporting, and AI-enabled initiatives to improve speed and quality of service for workers’ compensation claims operations.