Director/VP, Remote Delivery & Member Experience

7 17 Credit Union; Warren (OH); On-site; USD 150,000 - 230,000; Full time

Job summary

7 17 Credit Union is seeking a Director or Vice President for Remote Delivery Experience in Streetsboro, Ohio. You will lead Teleservices, Personal Experience, and Video Services, shaping remote and digital member interactions with a focus on exceptional service and operational excellence.

The role requires strategic leadership, team development, and strong data-driven decision making to balance efficiency, risk, and member experience.

Qualifications

• Strong leadership and people development skills.
• Experience leading remote delivery or contact-center-like operations.
• Ability to analyze performance data and drive improvements.
• Knowledge of operational risk management and information security considerations.

Responsibilities

• Provide strategic leadership to Teleservices, Personal Experience, and Video Services managers.
• Develop and monitor departmental policies, training programs, and performance metrics.
• Coach managers, set goals, and participate in recruitment.
• Oversee budget and cost optimization for Remote Delivery operations.
• Drive technology evaluation and vendor collaboration to improve member experience.
• Ensure safety, security, and disaster recovery procedures are maintained.

Skills

Strategic leadership

People leadership

Data-driven decision-making

Technology awareness

Operational excellence

Education

Bachelor’s degree in business/finance/management

Job description

7 17 Credit Union is seeking a Director or Vice President for Remote Delivery Experience in Streetsboro, Ohio. You will lead Teleservices, Personal Experience, and Video Services, shaping remote and digital member interactions with a focus on exceptional service and operational excellence.

The role requires strategic leadership, team development, and strong data-driven decision making to balance efficiency, risk, and member experience.