Director, Voice & Managed Services (Hybrid)

Segra; Waco (TX); Hybrid; USD 116,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) match

Flexible Spending/Health Savings

Job summary

Segra is seeking a seasoned Director, Managed Services - Voice & Services in a hybrid role with at least three in-office days per week and flexible remote days. You will oversee voice service escalations, onboarding, and multi-product Managed Services (voice, networking, security) while guiding teams through complex operational challenges.

The role requires a minimum of 10 years in telecom or managed services, with strong leadership of managers and senior engineers.

Qualifications

• Minimum 10 years in telecommunications, managed services, or technology operations.
• Experience leading escalation teams and onboarding organizations.
• Strong background in voice services (UCaaS, SIP, SBCs).

Responsibilities

• Oversee escalation for voice services and onboarding at scale.
• Lead multiple teams and team leaders across onboarding and escalation.
• Partner with engineering, operations, and customer success to ensure service quality.
• Drive continuous improvement in processes and outcomes.

Skills

Leadership

Voice technologies

Escalation management

Cross-functional leadership

Data-driven decisions

Education

Bachelor's degree in IT / Information Systems

Tools

SIP

SBCs

UCaaS

Job description

Segra is seeking a seasoned Director, Managed Services - Voice & Services in a hybrid role with at least three in-office days per week and flexible remote days. You will oversee voice service escalations, onboarding, and multi-product Managed Services (voice, networking, security) while guiding teams through complex operational challenges.

The role requires a minimum of 10 years in telecom or managed services, with strong leadership of managers and senior engineers.