Director, Managed Services & Voice (Hybrid)

Segra; Plano (TX); Hybrid; USD 116,000 - 145,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Flexible Spending/Health Savings

Tuition and gym reimbursements

Vacation/PTO and holidays

Volunteer days

Parental leave

Job summary

Segra is seeking a Director, Managed Services - Voice & Services to lead escalation and onboarding across Voice, SD-WAN and Security in a hybrid, full-time role-based in Texas with three days in the office.

The Director will manage multiple teams, own service delivery outcomes, and provide executive escalation for high-impact issues, reporting to senior leadership. The ideal candidate has 10+ years in telecom or managed services with deep voice tech experience.

Qualifications

• Minimum 10 years of experience in telecommunications, managed services, or technology operations.
• Proven leadership of technical escalation teams and onboarding organizations.
• Strong background in voice services (UCaaS, SIP, SBCs, call routing).
• Experience supporting multi-product managed services environments (voice, networking, security).
• Prior experience leading managers and senior technical staff.

Responsibilities

• Lead multiple complex technical teams and team leaders focused on service delivery and escalation.
• Own processes for onboarding customers at scale and resolving high-severity incidents.
• Provide executive escalation interface for high-impact customer and platform issues.

Education

Bachelor's degree in information technology / information systems

Job description

Segra is seeking a Director, Managed Services - Voice & Services to lead escalation and onboarding across Voice, SD-WAN and Security in a hybrid, full-time role-based in Texas with three days in the office.

The Director will manage multiple teams, own service delivery outcomes, and provide executive escalation for high-impact issues, reporting to senior leadership. The ideal candidate has 10+ years in telecom or managed services with deep voice tech experience.