Director, US Patient Services Strategy (Cell & Gene Therapy)

AstraZeneca plc; Washington (District of Columbia); Vor Ort; USD 211.000 - 243.000; Vollzeit

Benefits dieser Stelle

Incentives and equity-based awards

Paid time off

Health/dental/vision coverage

Retirement programs

Zusammenfassung

AstraZeneca plc in Gaithersburg, MD is seeking a Director of Patient Services Strategy to lead the US strategy for Cell & Gene Therapy. The role partners with Brand Marketing, Market Access, Commercial Operations, Medical, Digital, and launch teams to design differentiated patient support solutions and influence enterprise strategy.

The position focuses on defining the future-state model, closing capability gaps, sequencing investments, and scaling asset-specific solutions.

Qualifikationen

• Bachelor’s degree required; advanced degree preferred.
• 10+ years in pharmaceutical, biotech, healthcare, market access, patient services, customer experience, marketing, or commercial roles.
• Experience leading cross-functional strategy from concept through implementation, coordinating workstreams, decisions, risks, and milestones.
• Deep understanding of Cell and/or Gene Therapy patient support, reimbursement, access, and healthcare navigation.

Aufgaben

• Own the US Patient Support strategy and operating model, defining priorities, capabilities, investments, decision rights, launch readiness, and outcomes.
• Develop multiyear recommendations, negotiate resource priorities, and present business cases and trade-offs to senior leaders.
• Partner across commercial, access, operations, digital, and IT teams to create support offerings for complex treatment pathways.
• Build Cell & Gene Therapy expertise, scalable frameworks, and effective ways of working across US Patient Support.
• Direct launch workstreams through implementation, integrating roadmaps, dependencies, decisions, readiness, and success measures.
• Establish decision paths and accountability, resolve issues, and embed patient support across launch, access, and field-readiness plans.
• Map patient, provider, caregiver, and treatment-center journeys to identify barriers across referral, access, treatment, monitoring, and follow-up.
• Use customer research to shape services that simplify access and improve engagement.
• Translate data and insights into recommendations that shape US and global strategy and investment.

Kenntnisse

Leadership

Cross-functional leadership

Strategy development

Patient services

Market access

Launch readiness

Cell & Gene Therapy

Ausbildung

Bachelor's degree

Advanced degree preferred

Tools

CRM platforms

Jobbeschreibung

AstraZeneca plc in Gaithersburg, MD is seeking a Director of Patient Services Strategy to lead the US strategy for Cell & Gene Therapy. The role partners with Brand Marketing, Market Access, Commercial Operations, Medical, Digital, and launch teams to design differentiated patient support solutions and influence enterprise strategy.

The position focuses on defining the future-state model, closing capability gaps, sequencing investments, and scaling asset-specific solutions.