Director – TVM Operations

Jobtailor

Phoenix (AZ)

On-site

USD 170,000 - 210,000

Full time

2 days ago

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Job summary

Jobtailor in Phoenix, AZ seeks a senior leader to develop and run the global operating model for TVM teams, driving consistency, governance, capacity planning, and performance.

You will partner with enterprise functions to simplify processes, execute AI-enabled workflows, establish governance and OKRs, and lead cross-functional programs across locations, building a high-performing, globally distributed team.

Qualifications

Demonstrated experience leading program management or business operations functions within a complex technology organization.
Proven ability to lead cross-functional transformation initiatives and influence senior stakeholders across multiple business areas.
Experience implementing operational excellence frameworks, process improvement methodologies, and governance models.
Strong analytical skills with data-driven decision making.
Excellent communication and executive presentation skills.
Experience leading geographically distributed teams and developing high-performing organizations.
10+ years of experience in Technology Operations, Business Operations, PMO, Shared Services, TBM, Vendor Management, or a related function.
Proven experience leading large-scale operational transformation, process optimization, and enterprise-wide initiatives within a complex technology organization.
Demonstrated success influencing senior leaders and driving cross-functional alignment without direct authority.
Experience establishing operational governance, OKRs, executive reporting, workforce planning, and performance management.
Strong analytical, problem-solving, and decision-making skills.
Excellent written and verbal communication skills with experience presenting to executive leadership.
Experience within Enterprise Technology, Technology Vendor Management, Procurement, Strategic Sourcing, TBM, or Global Operations.
Experience leading AI-enabled transformation, automation, and digital productivity initiatives.
Knowledge of Lean, Six Sigma, Agile, or other continuous improvement methodologies.
Demonstrated success building global operating models, driving organizational change, and developing high-performing teams across multiple locations.

Responsibilities

Develop and lead the global operating model for TVM teams, driving consistency, governance, capacity planning, and operational performance
Partner with functional leaders across Business Process Services, Financial Management, Reporting & Controls, Software, Infrastructure, IT Labor & Cloud to simplify processes, eliminate duplication, and improve productivity
Define and execute the TVM AI and automation strategy, including identifying high-value use cases and implementing AI-enabled workflows
Establish operational governance, performance metrics, and executive reporting covering productivity, service quality, risk, and business outcomes
Lead strategic programs and cross-functional initiatives supporting the TVM roadmap, including process transformation, location strategy, operational readiness, and enterprise tooling implementations
Develop Outcome Key Results and track them to completion
Build a culture of continuous improvement by standardizing processes, documenting best practices, and implementing scalable operational controls
Develop a high-performing global team, fostering collaboration, innovation, and career development
Partner with Enterprise Technology, Finance, Risk, Global Supply Management, and other stakeholders to align operational priorities with enterprise objectives and Leadership Behaviors

Skills

Program Management

Cross-Functional Leadership

Operational Governance

OKRs

Data-Driven Decisions

Executive Presentation

Strategic Transformation

Geographically Distributed Teams

Change Management

Lean Six Sigma

Education

Bachelor's degree

Tools

TBM

Vendor Management

Procurement

Strategic Sourcing

Job description

Develop and lead the global operating model for TVM teams, driving consistency, governance, capacity planning, and operational performance
Partner with functional leaders across Business Process Services, Financial Management, Reporting & Controls, Software, Infrastructure, IT Labor & Cloud to simplify processes, eliminate duplication, and improve productivity
Define and execute the TVM AI and automation strategy, including identifying high-value use cases and implementing AI-enabled workflows
Establish operational governance, performance metrics, and executive reporting covering productivity, service quality, risk, and business outcomes
Lead strategic programs and cross-functional initiatives supporting the TVM roadmap, including process transformation, location strategy, operational readiness, and enterprise tooling implementations
Develop Outcome Key Results and track them to completion
Build a culture of continuous improvement by standardizing processes, documenting best practices, and implementing scalable operational controls
Develop a high-performing global team, fostering collaboration, innovation, and career development
Partner with Enterprise Technology, Finance, Risk, Global Supply Management, and other stakeholders to align operational priorities with enterprise objectives and Leadership Behaviors

Requirements

Demonstrated experience leading program management or business operations functions within a complex technology organization
Proven ability to lead cross-functional transformation initiatives and influence senior stakeholders across multiple business areas
Experience implementing operational excellence frameworks, process improvement methodologies, and governance models
Strong analytical skills with experience leveraging data to drive strategic decisions and operational performance
Excellent communication and executive presentation skills with the ability to influence at all organizational levels
Experience leading geographically distributed teams and developing high-performing organizations
10+ years of experience in Technology Operations, Business Operations, PMO, Shared Services, TBM, Vendor Management, or a related function
Bachelor's degree in Business Administration, Information Technology, Computer Science, Engineering, Finance, Operations Management, or a related discipline
Proven experience leading large-scale operational transformation, process optimization, and enterprise-wide initiatives within a complex technology organization
Demonstrated success influencing senior leaders and driving cross-functional alignment without direct authority
Experience establishing operational governance, OKRs, executive reporting, workforce planning, and performance management
Strong analytical, problem-solving, and decision-making skills with the ability to translate data into actionable business insights
Excellent written and verbal communication skills with experience presenting to executive leadership
Experience within Enterprise Technology, Technology Vendor Management, Procurement, Strategic Sourcing, TBM, or Global Operations
Experience leading AI-enabled transformation, automation, and digital productivity initiatives
Knowledge of Lean, Six Sigma, Agile, or other continuous improvement methodologies
Demonstrated success building global operating models, driving organizational change, and developing high-performing teams across multiple locations

Core Competencies

Demonstrates expertise in leading operational transformation initiatives, establishing governance frameworks, and driving cross-functional alignment within complex technology organizations. Proven ability to leverage data for strategic decision-making and develop high-performing global teams.

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