Director, AI Product Ops

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Minnesota

On-site

USD 180,000 - 230,000

Full time

8 days ago

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Job summary

Thomson Reuters seeks a senior leader to evolve the TAAP product operations at scale, driving an AI-first approach and lean governance across Core (Bedrock) and Agentic (Catalyst) portfolios.

You will build automated tooling, establish cross-team visibility, and drive metrics with executive-level change management and team mentorship. This role requires 10+ years in program management or product operations leadership.

Qualifications

10+ years of program management or product operations leadership experience.
Deep familiarity with modern product management practices.
Proven ability to coordinate PM, Engineering, and Design squads.
Experience implementing agile SDLC structures.
Experience automating project-tracking workflows.
Experience in regulated software industries with AI governance is a plus.
Strong change-management and communication track record.
Ability to upskill teams and drive cultural transformation.

Responsibilities

Lead operational and cultural evolution of TAAP product organization.
Drive AI-first Product Ops office with lean operations.
Build automated tooling and visibility systems for dependencies and milestones.
Define and execute business-driving metrics and cadences.
Enable PMs in modern AI tools and workflows.
Recruit, mentor, and manage a senior product operations team.
Coordinate change management across product, engineering, and design.

Skills

Program Management

Product Operations

Agile SDLC

Change Management

Automation Of Project-Tracking Workflo

AI Governance

Prompt Engineering

Data Security

Cultural Transformation

Team Upskilling

Education

Bachelor's Degree In Computer Science

Bachelor's Degree In Business

Bachelor's Degree In Engineering

Bachelor's Degree In Management Information Systems

Tools

Linear

Slack

GitHub

Claude

Cursor

LLMs

MCP

Evaluations

Prototyping

Agent-Driven Workflows

Job description

Lead the operational and cultural evolution of Thomson Reuters' TAAP product organization
Evolve program and operations into a lean, AI-first Product Ops office
Drive operational excellence across the software portfolio with near-zero overhead
Lead the AI maturity program from individual productivity tools toward shared infrastructure and agent-driven workflows
Lead a small, senior team of product operations experts
Own product operations across Core (Bedrock) and Agentic (Catalyst) portfolios
Build automated tooling and visibility systems for cross-team dependencies, GTM milestones, and timelines
Integrate operational processes with Linear, Slack, GitHub, Claude, and modern agile and AI tools
Collaborate with Customer Success on large-scale customer migrations
Define and execute business-driving metrics and regular operating cadences
Enable product managers in modern AI tools and AI-first product development
Establish and scale playbooks for shared context, agentic workflows, model evaluations, and prompt libraries
Recruit, mentor, and manage a high-performing product operations team
Drive TAAP-wide change management across product, engineering, and design teams
Design and lead change-management communications with the Head of TAAP Product and TAAP Product Leadership Team
Establish an organizational drumbeat highlighting AI-enabled behaviors and transformation progress

Requirements

10+ years of experience in program management, product operations, or technical operations leadership at scale
Deep familiarity with modern product management practices
Clear understanding of how modern PM, Engineering, and Design squads collaborate
Proven experience implementing modern agile SDLC structures
Experience automating project-tracking workflows
Experience in regulated or professional software industries where data security, accuracy, and AI governance are critical is a strong plus
Demonstrated track record of leading change-management and communication initiatives
Experience upskilling teams and inspiring cultural transformations to adopt modern, technical capabilities
Experience transitioning legacy roles into modern, technical capabilities
Bachelor's degree in Computer Science, Business, Engineering, Management Information Systems, or a related field
Fluency in modern AI tooling, including agents, prompt engineering, MCP, evaluations, and prototyping
Daily, active use of agents and LLMs
Familiarity with tools such as Linear, Slack, GitHub, Claude, Cursor, v0, and Claude Code

Core Competencies

Demonstrates expertise in leading product operations with a focus on AI-first methodologies, operational excellence, and change management. Proficient in modern product management practices and familiar with tools that enhance collaboration and automation across teams.

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