Director, Transaction Services

CoBank; Greenwood Village (CO); On-site; USD 147,000 - 180,000; Full time

Benefits offered by this job

Careers with purpose

Vacation & holidays

Hybrid work model

Medical/Dental/Vision

Disability insurance

401k and retirement

Tuition reimbursement

Community volunteering

ERG groups

GEM awards

Job summary

CoBank is seeking an experienced leader to oversee the Transaction Services department, providing strategic guidance, operational oversight and a focus on risk management. The role requires coordinating with senior leadership to align service delivery with enterprise objectives and regulatory expectations.

The position emphasizes staffing, budgeting, and continuous improvement across payment processing and related services, with a strong emphasis on collaboration across divisions.

Qualifications

• 12+ years in financial services, preferably banking money movement or payments operations.
• 6+ years of supervisory/managerial experience.
• Advanced understanding of payment systems, transaction processing, and banking regulations.
• Proven ability to lead teams and drive operational excellence.
• Excellent communication, analytical and problem-solving skills.
• Responsible for strategic direction, risk management and regulatory compliance.

Responsibilities

• Directs multiple Transaction Services departments with clear priorities and performance expectations.
• Establishes operational controls and risk mitigation including ICFR and audit readiness.
• Leads process improvements and automation to enhance efficiency and accuracy.
• Monitors KPIs, SLAs, and operational metrics to ensure service quality.
• Partners with senior leaders to drive cross-functional initiatives and strategic priorities.
• Oversees budgeting, resource allocation and vendor contracts to meet objectives.
• Leads talent strategy, workforce planning and performance management.

Skills

Financial services experience

Leadership

Regulatory compliance

Budget management

Automation initiatives

Education

Bachelors Degree

Job description

Benefits Overview

A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. In order to be the best, we hire the best!

Benefits Offered by CoBank

• Careers with a purpose
• Time-Off Packages, 20 days of vacation, 10 paid sick days and 11 paid holidays
• Competitive Compensation & Incentive
• Hybrid work model: flexible arrangements for most positions
• Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance
• Robust associate training and development with CoBank University
• Tuition reimbursement for higher education
• Outstanding 401k: up to 6% matching and additional 3% non-elective contribution & Student Loan Match
• Community Impact: United Way Angel Day, Volunteer Day and Associate Directed Contribution
• Associate Resource Groups: creating a culture of respect and inclusion
• Recognize a fellow associate through our GEM awards

Job Description

Provides strategic leadership, management oversight, and technical guidance to the Transaction Services department. Ensures the effective and efficient operation of all transaction services related functions. Provides strategic and tactical guidance, leadership, development and specialized expertise to associates. Responsible for task and initiative prioritization, resource and capacity management, team quality assurance, customer service, escalations, service level agreement adherence, and department projects as assigned. Partners with senior leadership to establish long-term operational strategy, service delivery frameworks, technology roadmaps, and risk management objectives. Ensures alignment with enterprise priorities, regulatory expectations, and business growth objectives.

Essential Functions

• Directs multiple integrated Transaction Services departments through subordinate leaders, establishing priorities, performance expectations, and strategic initiatives that support enterprise objectives. Develops and implements long-term plans, staffing models, and resource strategies to support current and future business needs
• Establishes and enforces operational controls, compliance standards, and risk mitigation strategies, including ICFR and audit readiness
• Leads process improvement and automation initiatives to enhance efficiency, accuracy, and scalability of transaction processing
• Oversees the development and monitoring of key performance indicators (KPIs), service level agreements (SLAs), and operational metrics
• Partners with senior leaders across divisions and business units to drive cross-functional initiatives and ensure seamless service delivery
• Partners with leadership to identify emerging operational, regulatory, and technology trends and recommends strategic innovations and organizational priorities impacting enterprise transaction processing capabilities. In coordination with specialized resources within the bank, leads change management initiatives and acts as a change agent across Operations.
• Carries out all activities to ensure the timely, accurate and efficient processing of transactions; works with a range of transaction services offerings (e.g., Cash Management, funding activities and payment applications)
• Monitors processing of transactions. Develops processes to ensure efficiency and compliance with internal policies and external regulations.
• Accountable for functional budget planning, resource allocation, and investment prioritization to ensure achievement of strategic objectives and operational effectiveness.
• As a people manager at CoBank, you will be expected to manage and lead associates. Responsibilities include, but are not limited to, associate performance management, talent strategy, workforce planning, change management, conflict resolution, and relationship management. You will drive and be accountable for the team’s development, alignment with the division’s objectives, as well as with CoBank’s strategy and mission.

Education

• Bachelor's Degree required

Work Experience

• 12 years of financial services experience, preferably within a banking money movement or payments operations environment. required
• 6 years of supervisory/managerial experience. required
• Advanced understanding of payment systems, transaction processing, and banking regulations
• Proven ability to lead teams and drive operational excellence
• Excellent communication, analytical, and problem-solving skills
• Responsible for strategic direction, risk management, and regulatory compliance
• Strong financial acumen and ability to manage budgets and vendor contracts
• Experience with enterprise-level technology implementations and automation

Physical Exertion Details

Sedentary Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Travel Requirement Details

Occasional Travel occurs infrequently (typically, once a month or less).

About CoBank

The typical base pay range for this role is between $146,500 - $180,100. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance. The listed salary, other compensation and benefits information is accurate as of the date of this posting. This job will be posted for a minimum of five (5) business days or until the position is filled. CoBank reserves the right to adjust compensation for all positions and to modify or discontinue benefits programs at any time in its sole discretion, subject to applicable law.

CoBank is a cooperative bank serving vital industries across rural America. The bank provides loans, leases, export financing and other financial services to agribusinesses and rural power, water and communications providers in all 50 states. The bank also provides wholesale loans and other financial services to affiliated Farm Credit associations serving more than 76,000 farmers, ranchers and other rural borrowers in 23 states around the country. CoBank is a member of the Farm Credit System, a nationwide network of banks and retail lending associations chartered to support the borrowing needs of U.S. agriculture, rural infrastructure and rural communities. Headquartered outside Denver, Colorado, CoBank serves customers from regional banking centers across the U.S. and also maintains an international representative office in Singapore.

CoBank is a member of the Farm Credit System, a nationwide network of banks and retail lending associations chartered to support the borrowing needs of U.S. agriculture, rural infrastructure and rural communities. Headquartered outside Denver, Colorado, CoBank serves customers from regional banking centers across the U.S. and also maintains an international representative office in Singapore.

REASONABLE ACCOMMODATION

We are committed to ensuring that our online application process provides an equal employment opportunity to all applicants, including qualified individuals with disabilities. If you are an applicant with a disability, or are assisting an applicant with a disability, and require accessibility assistance or would like to request a reasonable accommodation for any aspect of the application process, including completing an application, interviewing, or otherwise participating in the employee selection process, please submit a request by emailing [e-mail]. Include your contact information and specific details about your requested accommodation.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

CoBank is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.