Transaction Servicing Specialist III

CoBank; Greenwood Village (CO); Hybrid; USD 54,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

Disability, AD&D, and Life Insurance

Hybrid work model

Tuition reimbursement

401k matching and Student Loan Match

Job summary

CoBank is seeking a detail-oriented professional to process domestic and international wires, post loan transactions, and manage customer inquiries with accuracy and efficiency. You will handle ACH and check exceptions, notices, and accounting entries, while supporting colleagues to ensure service levels and deadlines are met.

With a focus on accuracy and a strong customer service mindset, you will operate in a hybrid work environment and participate in a broad range of banking operations for

Qualifications

• High school diploma or GED required.
• 3 years of experience in banking or financial services required.

Responsibilities

• Process domestic and international wires.
• Serve as contact point for customer inquiries.
• Post transactions to loans and research as necessary.
• Process ACH and check exceptions.
• Produce notices regarding account activity and communicate with customers.
• Make entries to accounting and customer clearing accounts.

Skills

Customer service

Attention to detail

Communication

Education

High school diploma or GED

Tools

Ticketing system

Accounting system

Job description

Benefits Overview

A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. In order to be the best, we hire the best!

Remarkable Benefits Offered by CoBank

• Careers with a purpose
• Time-Off Packages, 15 days of vacation, 10 paid sick days and 11 paid holidays
• Competitive Compensation & Incentive
• Hybrid work model: flexible arrangements for most positions
• Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance
• Robust associate training and development with CoBank University
• Tuition reimbursement for higher education
• Outstanding 401k: up to 6% matching and additional 3% non-elective contribution & Student Loan Match
• Community Impact: United Way Angel Day, Volunteer Day and Associate Directed Contribution
• Associate Resource Groups: creating a culture of respect and inclusion
• Recognize a fellow associate through our GEM awards

Job Description

Processes transactions, resolves an array of customer requests and provides general customer service for CoBank internal and external customers. Some duties include, but are not limited to, processing domestic and international wire transfer requests through the Federal Reserve Bank, and posting payments and advances to customer loans. Works directly with internal and external customers via email, phone and in person, maintaining a high level of accuracy and quality within tight deadlines, and ensuring a positive customer experience.

Essential Functions

• Processes domestic and international incoming and outgoing wires.
• Serves as contact point for internal and external customer’s inquiries.
• Posts transactions on loans and conducts research as necessary.
• Reviews check postings and makes corrections when necessary.
• Processes ACH and check exceptions.
• Produces notices regarding clearing account activity, and communicates with customer.
• Makes entries to accounting system and customer clearing accounts.
• Utilizes ticketing system to initiate or receive work requests.
• Manually processes international checks.
• Initiates or receives check adjustments from the Federal Reserve Banks or other banks.
• Assists coworkers as needed to ensure all department duties are completed according to department requirements.
• Serves as “Mission Critical Personnel” for business continuity and reduced staffing scenarios.

Education

• High school diploma or GED required

Work Experience

• 3 years of experience, preferably in banking or financial services required

Physical Exertion Details

Sedentary Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Travel Requirement Details

Occasional Travel occurs infrequently (typically, once a month or less).

About CoBank

The base pay range for this role is between $54,300 - $62,100. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance.

The listed salary, other compensation and benefits information is accurate as of the date of this posting. This job will be posted for a minimum of five (5) business days or until the position is filled. CoBank reserves the right to adjust compensation for all positions and to modify or discontinue benefits programs at any time in its sole discretion, subject to applicable law.

CoBank is a cooperative bank serving vital industries across rural America. The bank provides loans, leases, export financing and other financial services to agribusinesses and rural power, water and communications providers in all 50 states. The bank also provides wholesale loans and other financial services to affiliated Farm Credit associations serving more than 76,000 farmers, ranchers and other rural borrowers in 23 states around the country. CoBank is a member of the Farm Credit System, a nationwide network of banks and retail lending associations chartered to support the borrowing needs of U.S. agriculture, rural infrastructure and rural communities. Headquartered outside Denver, Colorado, CoBank serves customers from regional banking centers across the U.S. and also maintains an international representative office in Singapore.

REASONABLE ACCOMMODATION

We are committed to ensuring that our online application process provides an equal employment opportunity to all applicants, including qualified individuals with disabilities. If you are an applicant with a disability, or are assisting an applicant with a disability, and require accessibility assistance or would like to request a reasonable accommodation for any aspect of the application process, including completing an application, interviewing, or otherwise participating in the employee selection process, please submit a request by emailing [e-mail]. Include your contact information and specific details about your requested accommodation.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

CoBank is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.