Part Time Customer Service Representative II

CoBank; Greenwood Village (CO); Hybrid; USD 34,000 - 38,000; Part time

Benefits offered by this job

Hybrid work model

Tuition reimbursement

CoBank University

Medical/Dental/Vision

Disability & Life Insurance

GEM awards

Community volunteer days

Employee resource groups

Recognition programs

Job summary

CoBank is seeking a part-time Customer Support Associate in Colorado to assist internal and external customers with financial inquiries and transactions. The role emphasizes accuracy, teamwork, and process improvement within a flexible 20-hour workweek.

Candidates should have at least 2 years in banking or related fields, a high school diploma, and the ability to prioritize tasks to meet daily deadlines.

Qualifications

• 2 years of experience in banking or financial services.
• High school diploma or GED required.
• Ability to prioritize tasks to meet deadlines.

Responsibilities

• Respond to customer calls about financial inquiries.
• Track inquiries using case tracking system.
• Execute transactions per instructions from internal and external customers.
• Process audit confirmations and/or lease buyouts.
• Prepare specialized customer reports.
• Support two or more CoBank products.

Skills

Customer service

Financial transactions

Teamwork

Prioritization

Education

High school diploma or GED

Tools

Case tracking system

Job description

Benefits Overview

A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. In order to be the best, we hire the best!

Benefits Offered by CoBank

• Careers with a purpose
• Time-Off Packages
• Competitive Compensation & Incentive
• Hybrid work model: flexible arrangements for most positions
• Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance
• Robust associate training and development with CoBank University
• Tuition reimbursement for higher education
• Community Impact: United Way Angel Day, Volunteer Day and Associate Directed Contribution
• Associate Resource Groups: creating a culture of respect and inclusion
• Recognize a fellow associate through our GEM awards

Job Description

Provides customer support to CoBank's internal and external customers. Processes financial transactions with attention to detail and a high level of quality. Works in a team environment with the ability to prioritize tasks to meet daily deadlines. Seeks to learn and implement process improvement best practice methodology and root cause analysis best practice when working on business and customer issues. This is a part-time, non-exempt hourly position, not to exceed 20 hours per week (5 days per week, 4-hour shifts).

Essential Functions

• Responds to customer calls related to financial inquiries and technical assistance requests.
• Utilizes case tracking system to track and follow up on customer inquiries.
• Executes transactions in accordance with instructions from internal and external customers.
• Processes audit confirmations and/or calculates leasing contract buyouts.
• Completes specialized customer-specific reporting.
• Resolves problems in accordance with established expectations.
• Serves as “Mission Critical Personnel” for business continuity and reduced staffing scenarios.
• Supports two or more of the products and services provided by CoBank.
• This is a part-time position, not to exceed 20 hours per week (5 days per week, 4-hour shifts).

Education

• High school diploma or GED required

Work Experience

• 2 years of experience, preferably in banking or financial services. or
• A relevant combination of education and experience. required

Physical Exertion Details

Sedentary Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Travel Requirement Details

Occasional Travel occurs infrequently (typically, once a month or less).

About CoBank

The base pay range for this role is between $24.40 - $27.93 per hour. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance. The listed salary, other compensation and benefits information is accurate as of the date of this posting. This job will be posted for a minimum of five (5) business days or until the position is filled. CoBank reserves the right to adjust compensation for all positions and to modify or discontinue benefits programs at any time in its sole discretion, subject to applicable law.

CoBank is a cooperative bank serving vital industries across rural America. The bank provides loans, leases, export financing and other financial services to agribusinesses and rural power, water and communications providers in all 50 states. The bank also provides wholesale loans and other financial services to affiliated Farm Credit associations serving more than 76,000 farmers, ranchers and other rural borrowers in 23 states around the country. CoBank is a member of the Farm Credit System, a nationwide network of banks and retail lending associations chartered to support the borrowing needs of U.S. agriculture, rural infrastructure and rural communities. Headquartered outside Denver, Colorado, CoBank serves customers from regional banking centers across the U.S. and also maintains an international representative office in Singapore.

REASONABLE ACCOMMODATION

We are committed to ensuring that our online application process provides an equal employment opportunity to all applicants, including qualified individuals with disabilities. If you are an applicant with a disability, or are assisting an applicant with a disability, and require accessibility assistance or would like to request a reasonable accommodation for any aspect of the application process, including completing an application, interviewing, or otherwise participating in the employee selection process, please submit a request by emailing [e-mail]. Include your contact information and specific details about your requested accommodation.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

CoBank is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.