Director, Total Rewards Ops Global Service Owner

Prattwhitney; Connecticut; Hybrid; USD 186,000 - 354,000; Full time

Benefits offered by this job

Parental leave

Flexible work schedules

Education assistance

Job summary

RTX is seeking a Director, Total Rewards Ops Global Service Owner to lead the global strategy for the total rewards service portfolio. You will own the service vision, governance, and stakeholder relationships across HR, ensuring scalable and high-impact delivery.

This role is remote-based in the United States with hybrid collaboration expectations. You will influence senior stakeholders, translate business needs into new capabilities, and drive multi-year roadmaps and adoption across

Qualifications

• Experience leading enterprise-level HR initiatives.
• Experience in HR operations, including talent acquisition, pre-boarding, onboarding.
• Experience using data and analytics to measure success and drive improvement.

Responsibilities

• Develop and execute the global strategy and multi-year roadmap for the service portfolio.
• Define service vision, value proposition, and operating model aligned with HR.

Skills

Leadership

Enterprise HR initiatives

HR analytics

Stakeholder management

Education

Bachelor’s or higher in Business/HR

Advanced degree (MBA/related)

Tools

Data analytics tools

Job description

Director, Total Rewards Ops Global Service Owner

Date Posted: 2026-10-05 Country: United States of America Location: US-CT-REMOTE Position Role Type: Hybrid U.S. Citizen, U.S. Person, or Immigration Status Requirements: Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role. Security Clearance Type: None/Not Required Security Clearance Status: Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense. The following position is to join our RTX Enterprise Services team.

What You Will Do

• Develop and execute the global strategy and multi-year roadmap for the assigned service portfolio.
• Define the service vision, value proposition, operating model, and strategic priorities aligned with the broader HR operating model.
• Act as the business owner, balancing customer value, employee experience, scalability, cost, and operational performance.
• Translate emerging business and HR needs into new or enhanced service capabilities.
• Establish objectives, KPIs, success measures, and governance mechanisms for the service.
• Build trusted relationships with HR leaders, COEs, stakeholders, and regional partners to understand evolving needs.
• Drive enterprise-wide adoption and consistent service experiences across businesses, geographies, and functions.
• Resolve complex cross-functional issues and influence senior stakeholders to align with service goals.
• Expand the service portfolio by identifying new markets, populations, processes, and capabilities.
• Develop the service catalog, build business cases for enhancements, and define strategies to overcome barriers to adoption.

Qualifications

• A University Degree in Business, Human Resources, or related field, or equivalent experience and minimum 14 years prior relevant experience, or an Advanced Degree in a related field and minimum 12 years experience
• Experience leading enterprise-level or cross-functional HR initiatives
• Experience in an HR operations or related field, including talent acquisition, pre-boarding, and onboarding
• Experience using data and analytics to measure success, identify gaps, and drive continuous improvement
• Experience managing multi-year service roadmaps, portfolios, and growth strategies

We Prefer

• MBA or Lean Six Sigma certification
• Exceptional communication, facilitation, and stakeholder management skills
• Analytical mindset with the ability to turn data into actionable insights
• Ability to manage ambiguity, prioritize effectively, and drive alignment in a matrixed environment

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Salary Range

Salary range for this role is 186,200 USD - 353,800 USD.

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Short-term disability
• Long-term disability
• 401(k) match
• Flexible spending accounts
• Flexible work schedules
• Employee assistance program
• Employee Scholar Program
• Parental leave
• Paid time off
• Holidays

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

Application Window

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

Work Location

Remote

Equality and Diversity

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.