Sr Mgr, Field Service Regional Manager

RTX; Farmington (CT); Hybrid; USD 132,000 - 252,000; Full time

Benefits offered by this job

Healthcare

Wellness programs

Retirement plan

Flexible schedules

Achievement awards

Educational assistance

Backup care

Job summary

RTX is seeking a Senior Manager for End User Services in a hybrid role based in Farmington, CT. The role leads a regional team, manages vendor relationships, and drives infrastructure projects to keep software and hardware current across the enterprise.

The successful candidate will have deep experience in End User Services, project management, and strong communication skills, with a track record of delivering on large, multi-stakeholder initiatives.

Qualifications

• Typically requires a University Degree or equivalent experience and 10+ years of relevant experience, or an Advanced Degree and 7+ years of relevant experience.
• 7+ years of experience managing IT projects and support for shop floor computing.
• 7+ years of managing an End User Services environment.

Responsibilities

• Manage a team of highly skilled individual contributors.
• Vendor management and relationships.
• Identify and plan End User Services projects to support strategic and operational requirements.
• Deploy world class technology and streamlined processes to enhance RTX digital environment.
• Manage multiple projects leveraging contracted teams to implement infrastructure projects.
• Develop, manage and execute projects to maintain software/hardware currency.
• Coordinate with managed service providers and digital teams on service levels and outsourcing agreements.
• Lead RTX-driven infrastructure projects and Passport reviews/planning activities.

Skills

Project management

Vendor management

End User Services

Leadership

Communication skills

ITIL (preferred)

Education

University degree or equivalent experience

Tools

Active Directory

Microsoft OS

Networking basics

Job description

Date Posted:2026-09-28Country:United States of America

Location:US-CT-FARMINGTON-0008 ~ 8 Farm Springs Rd ~ 8 FARM SPRINGS

Position Role Type:Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type: None/Not Required

Security Clearance Status: Not RequiredAt RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.Role Overview This position will have a combination of daily project management responsibilities, operational responsibilities, as well as for the delivery of key projects working within the RTX entities around the world. This position reports to the Associate Director, End User Services. The successful candidate will demonstrate exceptional organizational, leadership, customer service, vendor management, and communication skills. This role requires proven experience leading regional field service delivery teams and overseeing the execution of enterprise-scale infrastructure projects across diverse technologies. The Senior Manager will drive operational excellence, manage strategic vendor relationships, and ensure consistent service delivery aligned with business objectives. A strong working knowledge of Microsoft operating systems, Active Directory, network printing, end user computing technologies, and supporting shop floor computing.

What You Will Do

• Manage a team of highly skilled individual contributors
• Vendor management
• Identify and plan End User Services projects to support strategic and operational requirements
• Deploy world class technology and streamlined processes to enhance RTX digital environment
• Manage several projects at once leveraging contracted teams as needed to implement projects related to infrastructure
• Develop, manage and execute projects to maintain software and hardware currency in the computing environment, such as technology refreshes and upgrades
• Work with managed service providers and coordinate with the Digital teams to manage service levels, projects and performance related to relevant outsourcing agreements
• Manage RTX driven infrastructure projects and lead the company’s participation in relevant Passport reviews and planning activities

Qualifications You Must Have

• Typically requires a University Degree or equivalent experience and 10+ years of relevant experience, or an Advanced Degree and 7+ years of relevant experience.
• 7+ years of experience managing IT projects and support for shop floor computing
• 7+ years of managing an End User Services environment

Qualifications We Prefer

• Demonstrated proficiency in IT areas of analytical thinking and innovation
• Demonstrated leadership and collaboration skills, and the ability to succeed in a fast-paced, environment
• Demonstrated strong technical aptitude, project management, and communication skills
• Experience and background working with large teams to define and execute IT projects
• Demonstrated experience working with managed service delivery partners to deliver the expected business outcomes
• Industry accreditations are Preferred (ITIL)
• Excellent written and oral communication skills
• Highly-motivated, self-directed, and able to effectively lead efforts including the delivery of complex projects with multiple stakeholders
• Able to independently influence and resolve conflicts with others

Work Location

This is a hybrid role, Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

What We Offer

• Healthcare, wellness, retirement and work/life benefits
• Career development and recognition programs
• Parental (including paternal) leave
• Flexible work schedules
• Achievement awards
• Educational assistance
• Child/adult backup care

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attendselect steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

• medical
• dental
• vision
• life insurance
• short-term disability
• long-term disability
• 401(k) match
• flexible spending accounts
• flexible work schedules
• employee assistance program
• Employee Scholar Program
• par-ental leave
• paid time off
• holidays
• annual short-term and/or long-term incentive compensation programs

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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