Senior Manager Infrastructure Support Manager

Pratt & Whitney; United States; Remote; USD 132,000 - 252,000; Full time

Job summary

RTX Corporation seeks a Manager of Cloud Infrastructure Services & Projects to lead a team responsible for coordinating, optimizing, and operating RTX cloud environments. You will drive cloud capabilities, efficiency, and strategic alignment across enterprise teams.

Leading a distributed team, you will oversee cloud projects, migrations, security, and cost reporting, while communicating with stakeholders and shaping Shared Services roadmaps.

Qualifications

• Bachelor’s degree in MIS, Computer Science, Technology, Engineering, Mathematics (STEM), or a related field with 10 years of experience; OR 14 years of relevant experience in lieu of a degree.
• Proven experience managing technical teams and projects in enterprise cloud, infrastructure, or systems operations environments.
• Experience using ticketing, change management, or service management systems (e.g., ServiceNow).
• Strong documentation capabilities and ability to analyze complex issues and communicate status clearly.
• Experience collaborating across remote teams, vendors, and business stakeholders and translating requirements into solutions.

Responsibilities

• Lead, coach, and develop a team of Cloud System Administrators, fostering continuous learning, accountability, and engagement.
• Oversee planning, execution, and delivery of cloud system projects, migrations, deployments, vulnerability management, and improvements.
• Coordinate cross-functional project activities to align with business goals and minimize disruptions.
• Serve as primary owner for compliance programs (Clara, ATO, GTA) and ensure timely submissions.
• Maintain project documentation, workflows, and cost reporting; support road mapping and strategic planning.

Skills

Leadership

Project management

Cloud operations

Documentation

Remote collaboration

Education

Bachelor’s degree in MIS/CS/Engineering/ STEM

14 years experience in lieu of degree

Tools

ServiceNow

Ticketing systems

Azure

AWS

Job description

Date Posted: 2026-09-29

Country: United States of America

Location: US-CA-REMOTE

Position Role Type: Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type: None/Not Required

Security Clearance Status: Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team:

RTX Corporation is seeking a highly organized, proactive, and collaborative Manager of Cloud Infrastructure Services & Projects to lead a team responsible for the coordination, optimization, and operational excellence of RTX cloud environments. This role sits within the Enterprise Services Application & Technical Shared Services organization and plays a critical part in driving cloud capabilities, shared services efficiency, and strategic alignment across enterprise teams.

What You Will Do

People Leadership & Team Management

• Lead, coach, and develop a team of Cloud System Administrators, fostering continuous learning, accountability, and engagement.
• Set priorities, balance workloads, and ensure timely delivery of operational and project-based work.
• Conduct regular 1:1s, performance evaluations, and career development planning.
• Promote a collaborative, inclusive, and high-performing team culture across geographically dispersed team members.
• Project & Program Management
• Oversee planning, execution, and delivery of cloud system projects, migrations, deployments, vulnerability management, and improvements.
• Coordinate cross-functional project activities to ensure alignment with business goals and minimize disruptions.
• Serve as the primary owner for Clara, ATO, GTA, and other compliance-driven programs, gathering required input to ensure accurate and timely submissions.
• Maintain accurate and transparent project documentation, workflows, and cost reporting.
• Work closely with the other managers in the Shared Services to support road mapping and long-term strategic planning for the Application & Technical Shared Services organization, ensuring cloud initiatives align with shared services objectives and enterprise goals.

Cloud Systems Oversight & Operations

• Partner with the Cloud Systems Lead to direct daily cloud operations, troubleshooting, and service continuity.
• Ensure adherence to organizational policies, cloud security standards, and compliance frameworks.
• Act as a key liaison between stakeholders, technical teams, and leadership to maintain strategic alignment, escalating issues as necessary.
• Support 24x7 operational environments, including occasional after-hours work as needed.

Exciting Opportunity

• Lead and shape a growing cloud systems team within RTX Enterprise Services.
• Drive impactful cloud initiatives that enhance system performance, security, and business value.
• Contribute to shared services roadmap development and influence cloud strategy across the enterprise.
• Ensure exceptional customer and stakeholder experience while supporting critical cloud-based capabilities.

Travel up to 5%

Qualifications You Must Have

• Bachelor’s degree in MIS, Computer Science, Technology, Engineering, Mathematics (STEM), or a related field with 10 years of experience; OR 14 years of relevant experience in lieu of a degree.
• Proven experience managing technical teams and projects in fast-paced, production environments with prior leadership experience in enterprise cloud, infrastructure, or systems operations environments.
• Proven experience using ticketing, change management, or service management systems (e.g., ServiceNow).
• Strong documentation capabilities, including maintaining system records and workflows with the ability to analyze complex issues, coordinate resolution, and communicate status clearly.
• Experience collaborating across remote teams, vendors, and business stakeholders and the ability to translate business requirements into effective technological or operational solutions.

Qualifications We Prefer

• Strong understanding of Azure cloud platforms with AWS a plus.
• Knowledge of Agile methodologies and modern project management practices.
• Microsoft Azure or AWS certification(s).
• Experience leveraging AI tools in everyday work, including AI-based code assistants or AI-driven troubleshooting solutions, to improve efficiency and accelerate problem resolution.

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Work Location: Remote

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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