Director, Total Access Operations — EdTech Growth & ROI

Follett Corporation; Westchester (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

Follett Higher Education is seeking a Director of Total Access Operations to lead the strategy, execution, and profitability of Total Access programs across campus networks. You will drive program ROI while aligning with faculty, students, and partners and report to the SVP of Access.

The role requires building strong cross-functional teams, managing budgets, and delivering scalable solutions across campuses with executive-level oversight.

Qualifications

• Master's degree or equivalent combination of education and experience.
• 7–10 years of professional experience, including 7+ years managing multiple teams.
• Proven experience leading large, cross-functional teams and driving operational excellence.
• Strong financial acumen including P&L management, budgeting, forecasting, planning and profitability analysis.
• Experience establishing KPIs, monitoring performance and driving measurable business results.
• Excellent communication and stakeholder management, including executive-level presentations.

Responsibilities

• Define, structure, and execute operational and strategic initiatives.
• Develop and execute operational execution for Total Access programs across campuses.
• Maintain customer, market, and industry insights to inform strategy and partnerships.
• Lead cross-functional teams and manage vendor initiatives for scalable campus programs.
• Establish KPIs and ensure program profitability with timely reporting.
• Build trusted advisor relationships with institutional leaders and decision-makers.

Skills

Team leadership

Strategic planning

Financial acumen

Data analysis

Stakeholder management

Communication

Project management

Education

Master's degree or equivalent

Tools

Excel

Power BI

Job description

Follett Higher Education is seeking a Director of Total Access Operations to lead the strategy, execution, and profitability of Total Access programs across campus networks. You will drive program ROI while aligning with faculty, students, and partners and report to the SVP of Access.

The role requires building strong cross-functional teams, managing budgets, and delivering scalable solutions across campuses with executive-level oversight.