Director, Total Access Programs & Operations

Follett Corporation; Westchester (IL); Vor Ort; USD 40.000 - 191.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

Disability

Wellness programs

401(k) plan

Flex spending

Paid holidays

Paid time off

Zusammenfassung

Follett Corporation seeks a Director of Total Access Operations to lead campus-wide access and course materials programs, drive profitability, and ROI. You will collaborate with faculty, campus leaders, and vendors to scale Total Access initiatives.

You will manage budgeting, forecasting, pricing, and performance analytics, lead a 25+ person team, and report to the SVP of Access. This role shapes strategic direction and operational execution across North American campuses.

Qualifikationen

• Master's degree or equivalent in a related field.
• 7–10 years leading multiple teams and driving programs.
• Proven ability to manage P&L, budgeting, and forecasting.
• Strong analytical and stakeholder management skills.
• Experience in ed-tech or education services is a plus.

Aufgaben

• Define and execute operational initiatives across Total Access programs.
• Lead cross-functional teams and manage vendor initiatives.
• Establish KPIs, SLAs, and ensure program profitability.
• Build relationships with campus leaders and drive customer value.
• Oversee budgeting, forecasting, and resource allocation.
• Drive continuous improvement and upskilling of the team.

Kenntnisse

Leadership

Strategic planning

Financial acumen

Cross-functional collaboration

KPIs and SLAs

Power BI / Excel

Ausbildung

Master's degree

Tools

Power BI

Excel

Jobbeschreibung

Follett Corporation seeks a Director of Total Access Operations to lead campus-wide access and course materials programs, drive profitability, and ROI. You will collaborate with faculty, campus leaders, and vendors to scale Total Access initiatives.

You will manage budgeting, forecasting, pricing, and performance analytics, lead a 25+ person team, and report to the SVP of Access. This role shapes strategic direction and operational execution across North American campuses.