Senior Tolling & Contact Center Executive (Remote)

Maximus; New York (NY); Remote; USD 260.000 - 380.000; Vollzeit

Zusammenfassung

Maximus is seeking a Managing Director for Tolling & Contact Center Operations to oversee the NYS Thruway contract, driving performance, client relations, and financial results across tolling and call center operations. This executive role leads a senior team to deliver large-scale state government services and maintain high client satisfaction.

The role requires strategic leadership, P&L accountability, and the ability to navigate complex government programs with travel to New York as needed.

Qualifikationen

• Proven ability to lead large, complex government programs.
• Strong strategic planning and execution skills.
• Experience managing client relationships at executive level.

Aufgaben

• Oversee and manage the operations of the business unit with full accountability for the accounts.
• Manage client relationships ensuring client satisfaction and contract performance.
• Own P&L and budgeting, staffing, and expense priorities for the unit.
• Coordinate with internal teams and client to achieve program objectives.
• Lead strategic plans for multiple projects and opportunities in the Northeastern Region.

Kenntnisse

Leadership

Program management

Government contracting

P&L management

Stakeholder management

Ausbildung

Bachelor’s degree

MBA preferred

Tools

Microsoft Office

Microsoft Project

Jobbeschreibung

Maximus is seeking a Managing Director for Tolling & Contact Center Operations to oversee the NYS Thruway contract, driving performance, client relations, and financial results across tolling and call center operations. This executive role leads a senior team to deliver large-scale state government services and maintain high client satisfaction.

The role requires strategic leadership, P&L accountability, and the ability to navigate complex government programs with travel to New York as needed.