Application Team Lead - EMR Applications

The MetroHealth System (Cleveland, OH); Cleveland (OH); On-site; USD 90,000 - 110,000; Full time

Job summary

The MetroHealth System is seeking an experienced Healthcare IT Analyst to evaluate procedures and optimize health care systems. You will work with staff to define requirements, monitor patient care applications, and support installation and training activities.

Ideal candidates possess a BS in CS or related field, 4 years of systems experience, and Epic/OnBase/Lawson certifications, with strong communication and organizational skills. Some travel and on-call duties apply.

Qualifications

• Bachelor of Science degree in Computer Science or related field or equivalent experience.
• 4 years of experience using or installing systems relative to the area.
• Professional Certification with assigned application (Epic, OnBase, Lawson, or others).
• Demonstrated technical expertise with operating systems, networking, HL7, and MS Office.
• Working knowledge of tools and processes used in system development.
• Proficient project management with timely, quality outcomes.
• Ability to manage multiple activities in a deadline-oriented environment.
• Excellent verbal, written, and communication skills with diverse groups.
• Ability to travel to satellite locations or vendor sites.
• Subject to on-call.
• Ability to prioritize work and meet deadlines with attention to detail.

Responsibilities

• Analyzes procedures and problems within health care systems and reports findings with recommendations.
• Defines system scope and objectives and collaborates with staff for requirements.
• Monitors patient care applications for QA and integrity and ensures change management.
• Provides technical assistance and reviews configurations for accuracy.
• In Manager's absence, oversees daily workflow and guides staff.
• Assists in installation schedules, user training, and procedural documentation.
• Holds to The MetroHealth System mission, values, and customer service standards.

Skills

Communication

Project management

Interpersonal skills

Multitasking

Education

Bachelor of Science in Computer Science or related field

Master's degree or postgraduate studies (Preferred)

Tools

Epic certification

OnBase certification

Lawson certification

HL7 protocol

Microsoft Office Suite

Job description

Location

METROHEALTH MEDICAL CENTER

Biweekly Hours: 80.00

Shift: M-F 8am - 5pm (Flex Start)

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County’s safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary

Analyzes procedures and problems within manual/automated health care systems, reports findings and when applicable, recommends options for resolutions independently or under general direction. Formulates system scope and objectives. Confers with professional staff to ascertain specific requirements and assist in the completion of programming specifications. Monitors patient care applications for adherence to documented requirements, quality assurance and integrity. Provides technical assistance to application analysts, review application configurations for accuracy, and ensure change management policies are followed. In coordination with, and in the absence of the Manager, oversees the daily workflow of the team, and provides guidance to staff. Assists in preparing installation schedules, user training, procedural documentation, and project control. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.

Qualifications

Required

• Bachelor of Science degree in Computer Science or related field or any equivalent combination of education, training, and experience in addition to the experience stated below.
• 4 years of experience using or installing systems relative to the assigned area of responsibility.
• Professional Certification with assigned application (Epic, OnBase, Lawson or other application certification).
• Demonstrated technical expertise with computer operating systems, utilities and hardware, Information technology, principles, networking, computer hardware, HL7 protocol, Microsoft Office Suite.
• Working knowledge of technical tools and processes used in system development.
• Proficient project management discipline with a proven track record of meeting aggressive timelines and achieving quality project outcomes.
• Ability to manage multiple activities in a deadline-oriented environment; highly organized and flexible.
• Excellent verbal, written, and communication skills and the ability to interact professionally with a diverse group.
• Ability to travel to satellite locations and/or vendor sites.
• Subject to on-call.
• Ability to prioritize work, meet deadlines, and produce quality results on time with strong attention to detail.

Preferred

• Master's Degree or post-graduate studies in related fields.
• Project Management Professional (PMP) Certification.
• Lean Six Sigma Certification.
• Prior supervisory or lead role experience.
• Experience implementing information systems.
• Strong project management skills.

Physical Demands

• May need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating.
• May need to remain still for extended periods, including sitting and standing.
• Ability to communicate in face-to-face, phone, email, and other communications.
• Ability to read job related documents.
• Ability to use computer.