Director, Technical Instruction

Per Scholas; New York (NY); On-site; USD 90,000 - 95,000; Full time

Job summary

An innovative organization dedicated to empowering communities through technology training seeks a Director of Technical Instruction. This pivotal role involves leading a team of aspiring instructors, ensuring high-quality training delivery, and maintaining strong relationships with employer partners. The ideal candidate will thrive in a dynamic environment, focusing on continuous improvement and collaboration. With a mission to drive social change and create pathways to well-paying careers, this position offers a unique opportunity to make a significant impact in the tech education landscape. Join a passionate team committed to unlocking potential and fostering diversity in the workforce.

Qualifications

• Strong management skills to lead instructor support and development.
• Ability to monitor and improve student learning outcomes.

Responsibilities

• Manage and develop instructor pipeline and performance.
• Ensure compliance with training policies and documentation.
• Facilitate curriculum delivery and classroom management.

Skills

Cybersecurity (CompTIA CySA+)

IT Support (CompTIA A+)

Networking (CompTIA Network+)

Teaching Skills

Feedback Application

Time Management

Collaboration

Job description

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ABOUT PER SCHOLAS: For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube.

DEPARTMENT: Program Team

POSITION TITLE: Director, Technical Instruction

REPORTS TO: Site Director

DURATION: Full Time

WHO WE ARE LOOKING FOR: Per Scholas seeks a strong manager and internal leader to serve as the Director, Technical Instruction, for the New York Campus. The Director leads the instructor support and develops the instructor pipeline by actively managing and working alongside aspiring new and developing instructors and classroom support staff: Instructional Assistants, Teaching Fellows, and Jr Instructors, to grow these individuals into technical instructors and ensure comprehensive support to all New York classrooms. The Director of Technical Instruction will also be the primary point of contact with Per Scholas' employer clients, represent instructional teams, and ensure training quality.

WHAT YOU’LL DO:

Technical Training Staff and Performance Management

1. Implement and update as needed the structured development plan for instructor support and developing instructor pipeline emerging instructors (Instructional Assistants, Teaching Fellows, and Jr Instructors), directly managing the tech instruction team.
2. Manage and update as needed the PS Onboarding course delivered via Canvas for all IAs, Teaching Fellows, Jr Instructors, and Lead Instructors.
3. Manage performance and development of all IAs, TFs, JIs, and lead instructors, including day-to-day management, classroom observations, upskill planning, performance management, and moving developing instructors through the instructional pipeline.
4. Hire, onboard, and support all new IAs, TFs, JIs, and lead instructors as needed to deliver on all tech instruction deliverables.
5. Ensure the tech instruction team complies with all documentation related to the Bureau of Proprietary School Supervision (BPSS).
6. Partner with the Instructor Development and Quality Assurance (IDQA) team to ensure the technical Instruction team is in compliance with Per Scholas Technical Instruction policies and procedures, which includes follow-up on upskill assignments assigned to each instructor.
7. Facilitate meetings with the technical instruction team to provide support for curricular implementation across all training tracks.
8. Oversee classroom management, including both software and hardware modernization, which is done at the end of each cohort.
9. Conduct classroom observations and, in consultation with others and site leadership, monitor progress and provide real-time feedback.
10. Maintain ongoing communication with employer clients, reporting on learner progress and concerns.
11. Respond to concerns and issues communicated by employer clients and develop and implement improvement plans.
12. Work with instructional teams and employer clients to ensure training policies are implemented consistently.
13. Respond to all concerns related to learners' academic issues.
14. Collaborate with the National Training Quality team on projects related to classroom management and equipment modernization.
15. Travel to different campuses across the boroughs as needed.
16. Transport equipment to campuses occasionally.
17. Teach in a classroom setting if an instructor is unavailable.

Curriculum and Delivery

1. Monitor course piloting and implementation, recommending improvements and edits.
2. Facilitate ongoing evaluation and assessment of student and program learning outcomes.

WHAT YOU’LL BRING TO US:

Professional Qualifications

• Cybersecurity licensed via the CompTIA CySA+ exam
• IT Support licensed via the CompTIA A+ exam
• Network licensed via the CompTIA Network+ exam
• Passion for teaching others
• Ability to take and apply feedback promptly
• Professional and caring feedback delivery to drive performance
• Flexibility with schedule changes
• Interest in continuous improvement culture
• Team-oriented mindset
• Commitment to ongoing professional development and learning

Personal Characteristics

• Thrives in a creative, fast-paced environment with passionate colleagues
• Data-driven, results-oriented, and a catalyst for social change
• Collaborative and flexible work style, comfortable working cross-functionally and independently
• Effective communicator with strong oral and written skills
• Tech-savvy and quick learner
• Strong time management skills for multiple projects
• Aligned with our mission to promote diversity and access to well-paying careers

Salary Range: $90,000 - $95,000, variable based on location, experience, and qualifications.

QUESTIONS? Email our Talent team at [e-mail]. We look forward to your application!

Equal Employment Opportunity: We are committed to an inclusive environment. All qualified applicants will receive consideration without regard to age, race, religion, sex, sexual orientation, gender identity, or national origin.