Staff Salesforce Enterprise Engineer-Service Cloud

The Trade Desk; New York (NY); On-site; USD 113,500 - 208,100; Full time

Benefits offered by this job

Healthcare benefits

401k plan

Stock options

Paid time off

Job summary

The Trade Desk, a global advertising technology leader, seeks a Staff Engineer to own the Salesforce Service Cloud and Experience Cloud stack. You will design, develop, and optimize scalable solutions with cross-functional teams to improve customer support efficiency and self-service experiences.

Lead Apex/LWC components, integrate RESTful APIs, and guide junior engineers while upholding security, governance, and CI/CD best practices in a high-scale environment.

Qualifications

• BS degree in Engineering or related discipline.
• 12+ years as a Salesforce Engineer focused on Service Cloud/Experience Cloud.
• Strong expertise in Apex, SOQL, LWC, and Flows.
• Experience with Service Cloud features: Case Management, Omni-Channel, Entitlements & SLA, Knowledge, Service Console config.
• Experience building Experience Cloud sites (templates, Experience Builder, self-service portals).
• Proven track record shipping production-grade code at scale.
• Experience integrating Salesforce with RESTful APIs and internal services.

Responsibilities

• Own technical design and end-to-end development within Salesforce Service Cloud and Experience Cloud.
• Architect and implement scalable Apex components, LWC, and design patterns.
• Build and maintain integrations with internal systems and third-party platforms (knowledge bases, ticketing, case routing).
• Drive automation across case lifecycle, Omni-Channel routing, entitlements/SLAs, and escalation processes.
• Design, build, and maintain Experience Cloud sites including portals and knowledge articles.
• Collaborate with Product and Support to translate business needs into technical solutions.
• Review and enforce security, sharing models, governor limits, and test coverage.
• Lead technical projects across sprints, mentore junior/mid engineers.
• Maintain high code quality via peer reviews and CI/CD processes.

Skills

Apex

SOQL

Lightning Web Components

Flows

Data model design

Triggers

Batch jobs

Asynchronous processing

Service Cloud features

Experience Cloud

RESTful APIs

CI/CD

Security models

Mentorship

Education

BS degree in Engineering

Tools

RESTful APIs

MCP Tooling

Salesforce tooling

Job description

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more.

Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.

The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another.

If you’re driven to solve meaningful challenges, we’d love to meet you.

What we do:

The Enterprise Engineering Team at The Trade Desk is seeking a Staff Engineer, Salesforce Service & Experience Cloud to lead the design, development, and optimization of our Salesforce Service Cloud and Experience Cloud platforms. You'll work closely with cross-functional teams including Support Engineering, Product, and Operators to build scalable solutions that drive customer support efficiency, self‑service adoption, and partner/customer experience. This is a hands‑on engineering role focused on solving complex business problems using Apex, automation tools, and Salesforce best practices.

What you'll do:

• Own technical design and end-to-end development within Salesforce Service Cloud and Experience Cloud.
• Architect and implement scalable, reusable Apex components, LWC components, and design patterns.
• Build and maintain integrations with internal systems and third-party platforms knowledge bases, ticketing, and case‑routing systems).
• Drive automation across case lifecycle, Omni-Channel routing, entitlements/SLAs, and escalation processes.
• Design, build, and maintain Experience Cloud sites for customer/partner self‑service, including community portals, knowledge articles, and case deflection tools.
• Collaborate with Product and Support teams to translate business needs into reliable technical solutions.
• Review and enforce best practices around security, sharing models, governor limits, and test coverage.
• Lead technical projects across sprint cycles, providing mentorship to junior and mid‑level engineers.
• Maintain high code quality through peer reviews and CI/CD processes.

Who you are:

• BS degree in Engineering related discipline and 12+ years of experience as a Salesforce Engineer with a focus on Service Cloud and/or Experience Cloud.
• Deep expertise in Apex, SOQL, Lightning Web Components (LWC), and Flows.
• Strong understanding of data model design, triggers, batch jobs, and asynchronous processing.
• Hands‑on experience with Service Cloud features: Case Management, Omni‑Channel, Entitlements & SLAs, Knowledge, and Service Console configuration.
• Experience building and customizing Experience Cloud sites (community templates, Experience Builder, self‑service portals).
• Proven track record of shipping production‑grade code at scale.
• Experience integrating Salesforce with RESTful APIs and internal services.
• Excellent communication and cross‑functional collaboration skills.
• Custom MCP Tooling Experience strongly preferred.
• Agentforce or Salesforce‑native AI tools: Experience building or extending AI assistant tools (chatbots, case classification, agent assist) within Service Cloud or Experience Cloud also strongly preferred.

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

[LA JOBS ONLY] The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.

[SF JOBS ONLY] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

In accordance with various US state laws, the range provided is the Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as variable compensation‑based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long‑term disability coverage, basic life insurance, well‑being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full‑time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.

The Trade Desk also offers a competitive benefits package. Click here to learn more.

Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave

At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is $113,500—$208,100 USD

As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.

Please reach out to us at accommodations@ thetradedesk. com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.

When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.