Director of Quality & Process Improvement

High Point & Affiliated Organizations; New Bedford (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

High Point & Affiliated Organizations in New Bedford, MA seeks a Director of Quality to lead organization-wide process improvements, ensure regulatory alignment, and deliver data-driven performance insights across programs.

The role supervises quality and compliance staff, partners with IT and clinical leaders, and oversees KPIs, dashboards, and annual quality planning to drive reliable operations.

Qualifications

• Bachelor's or Master’s degree in Public Health, Healthcare Administration, Business Analytics, Data Science, Health Informatics, or related field.
• 3-5 years of experience in healthcare performance management, process improvement, or analytics.
• Demonstrated experience leading organization-wide process improvement and performance initiatives.
• Experience working across multi-system environments.

Responsibilities

• Lead the design and implementation of organization-wide process improvement initiatives to enhance efficiency, consistency, and service delivery.
• Establish and monitor systems to ensure operational reliability, workflow standardization, and reduced variability across programs.
• Identify process breakdowns and lead corrective actions to improve performance and sustainability.
• Apply structured improvement methodologies (e.g., PDSA, Lean) to address operational challenges.
• Develop and manage organizational performance frameworks, including KPIs, scorecards, and reporting structures.
• Monitor performance trends across programs and ensure timely identification of risks and improvement opportunities.
• Facilitate regular performance review processes with program leadership to drive accountability and results.
• Oversee the development and execution of the organization’s annual quality plan, ensuring alignment with strategic priorities and regulatory expectations.
• Monitor progress against quality plan goals and adjust strategies as needed.
• Lead regularly scheduled meetings with program leadership to review performance data, track improvement efforts, and support implementation of action plans.
• Oversee development and delivery of reporting and analytics to support operational decision-making and performance improvement.
• Ensure dashboards and reports provide clear, actionable insights aligned with organizational priorities.
• Standardize metrics, definitions, and reporting methodologies across departments.
• Ensure alignment and reliability of data across EHR, HRIS, financial, and operational systems.
• Partner with HIS and IT leadership to ensure systems support workflows, data accuracy, and reporting needs.
• Identify and address gaps in data flow, system integration, and reporting infrastructure.
• Partner with clinical, operational, and administrative leaders to align process improvement and performance goals.
• Serve as a key advisor to executive leadership on system performance, operational risks, and improvement strategies.
• Promote a culture of continuous improvement, accountability, and data-driven decision-making.
• Directly supervise quality and compliance staff, ensuring alignment of performance, regulatory, and improvement

Skills

Leadership

Process Improvement

Healthcare Analytics

Regulatory Compliance

Data-driven decisions

Education

Bachelor's/Master's in Public Health or related field

Job description

High Point & Affiliated Organizations in New Bedford, MA seeks a Director of Quality to lead organization-wide process improvements, ensure regulatory alignment, and deliver data-driven performance insights across programs.

The role supervises quality and compliance staff, partners with IT and clinical leaders, and oversees KPIs, dashboards, and annual quality planning to drive reliable operations.