Director - Student Accounts

State of Georgia; Lawrenceville, Northern (GA, KY); Hybrid; USD 71,000 - 86,000; Full time

Job summary

State of Georgia, Gwinnett Technical College, is seeking a Director - Student Accounts. This full-time, exempt role reports to the Vice President of Administrative Services and oversees the student receivable system, billing, collections, and Banner-related operations on campus in Lawrenceville.

The position requires a Bachelor’s degree and five years of management experience; a Master’s in Accounting or Finance and experience with PeopleSoft/BANNER are preferred.

Qualifications

• Bachelor’s degree from accredited college or university and five years of management experience.
• Master’s degree in Accounting or Finance preferred.
• Experience with PeopleSoft and BANNER database software is a plus.

Responsibilities

• Oversees and coordinates the student receivable activities: billing, holds, collections, write-offs, and related reconciliations.
• Oversees the balancing of the Banner student system and data feeding processes.
• Coordinates with other departments on registration and purging of nonpayment from classes.
• Coordinates printing and mailing of student bills in compliance with state requirements.
• Supervises cashiers and controls cash handling; ensures customer service quality.
• Reviews payment issues and misapplied payments weekly.
• Coordinates third-party transactions for tuition payments and Nelnet loans.
• Prepares and coordinates 1098-T reporting and related tax forms.

Skills

Communication

Team leadership

Cross-functional collaboration

Staff development

Analytical skills

Organization

Interpersonal skills

Education

Bachelor’s degree

Master’s degree in Accounting or Finance

Tools

PeopleSoft

BANNER

Job description

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title: Director - Student Accounts

Job Title: Director - Student Accounts

Agency: Gwinnett Technical College

Job Requisition ID: JR0000004396

Shift: Not Applicable (United States of America)

Compensation Details: $78,624/YR

Job Description:

This job is a full time, benefited, FLSA exempt position in the Administrative Services Division that reports to the Vice President of Administrative Services.

Schedule - 40-hours per week, on campus, at the Lawrenceville campus; Monday through Friday; May occasionally work at the Alpharetta-North Fulton Campus

Salary: Commensurate with education and experience, not to exceed $78,624/yr.

Minimum Qualifications (Job Code 10056 Category 1)
Bachelor’s degree from accredited college or university *and* Five (5) years of experience in management or defined departmental area

Preferred Qualifications: In addition to the minimum qualifications, Master’s degree in Accounting or Finance. Experience in state governmental accounting and/or experience using PeopleSoft and BANNER database software.

Job Description Summary:

The Director of Student Accounts is responsible for collaborating with other Directors within the Administrative Services Division in order to reach the achievement of services, goals and objectives and acts as liaison with all aspects of the Bursar Office to ensure day-to-day operations are handled appropriately. This position is also responsible for the administration, development and implementation of initiatives, supervision of employees, and manages the comprehensive student account activities at Gwinnett Technical College (GTC).

Competencies:

• Excellent oral and written communication skills
• Demonstrated team leadership skills
• Ability to collaborate and build strong, effective working relationships across departments
• Ability to motivate, train and develop a high performing staff within a team-oriented, collaborative environment
• Demonstrated analytical, problem solving and decision making skills
• Strong organization skills with the ability to prioritize while meeting deadlines
• Skill in the operation of computers and job-related software programs
• Skill in interpersonal relations and in dealing with the public
• Skill and knowledge of PeopleSoft, BANNER.

Duties/Responsibilities:

Percentage of Time:

• Oversees and coordinates all activities associated with the student receivable system, including billing, account holds, collections, write-offs, registration, account reconciliations, etc. Interacts with other departments to resolve issues as necessary. (10%)
• Oversees and coordinates the balancing of the Banner student system. Ensures the feeding of information successfully through the Banner system. (10%)
• Coordinates registration activities with other departments of the College as needed. (5%)
• Coordinates with the Registrar and other departments the schedule of purging students from classes due to nonpayment of tuition and fees for the term. (5%)
• Coordinates the printing and mailing of student bills for students with balances pursuant to due diligence requirements of the State of Georgia. (7%)
• Oversees the duties of all cashiers. Maintains control over the collection and deposit of funds handled by cashiers. Assists cashiers in providing the best customer service to students and other customers. (10%)
• Reviews students with application of payment issues weekly. (3%)
• Reviews the Banner JV reports weekly to resolve students with misapplication of payments. (2%)
• Oversees the placing of students with balances on hold. (2%)
• Coordinates or performs all third party transactions for student tuition and fee payment, including collection activities as needed. (3%)
• Coordinates third party loans through Nelnet. (3%)
• Coordinates annual supply fee review and requests with Academic Programs. Prepares new tuition and fee calculation schedule when new rates are approved and ensures rates are entered into Banner system and the College’s website and catalog are updated. (2%)
• Coordinates actions necessary for annual 1098-T reporting to students and the Internal Revenue Service. (3%)
• Prepares reconciliations, analyze specific accounts and complete projects as requested. (2%)
• Prepares and enters journal entries into computerized accounting system. (1%)
• Writes or updates procedures as necessary as they relate to area of responsibility. (1%)
• Participates in the preparation of audit work papers and schedules for annual audit. Assists in responding to audit inquiries and performs follow-up action where necessary. (1%)
• Oversees and coordinates the resolution of unclaimed property as this relates to outstanding refunds to students. (5%)
• Coordinates business office activities at satellite campuses, as necessary. (1%)
• Supervises other business office employees, as assigned. (10%)
• Assists in the instruction and training of new employees. (3%)
• Serves as the primary student contact for account balance and business office issues and questions. Displays a high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness and responsible behavior (Performed by all incumbents) .Demonstrates eagerness to learn and assume responsibility; seeks out and accepts increased responsibility; displays a "can do" approach to work. Shows persistence and seeks alternatives when obstacles arise; seeks alternative solutions; does things before being asked or forced to by events. Shows flexibility in response to process change and adapts to and accommodates new methods and procedures. Accepts direction and feedback from supervisor and follows through appropriately. Works when scheduled; begins and ends work as expected; calls in according to policy when arriving late for work or when absent; observes provisions of Fair Labor Standards Act; observes policies on break and lunch periods; uses work time appropriately. Concurrent with other job duties. (10%)
• Performs other duties as assigned in the fulfillment of the needs, philosophy, and purpose of Gwinnett Technical College (1%)

Physical Demands:

Frequency

(N)Never, (O)Occasionally or (C)Constantly

• Requires operation, access, or control of financial resources. (C)
• Requires having a P-Card. (N)
• Driving is a responsibility of this position. (O)
• This position will have direct interaction or care of children under the age of 18 or direct patient care.(N)
• This position will have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications). (C)
• This position is a stationary position, often standing or sitting for prolonged periods with or without reasonable accommodation. (C)
• This position requires moving about to accomplish tasks or moving from one worksite to another with or without reasonable accommodation. (C)
• This position requires the ability to adjust or move objects up to 15 pounds in all directions with or without reasonable accommodation. (C)
• This position requires the ability to repeat motions that may include the wrists, hands and/or fingers with or without reasonable accommodation. (C)
• This position requires the ability to operate machinery and/or power tools with or without reasonable accommodation. (N)
• Operating motor vehicles or heavy equipment with or without reasonable accommodation. (O)
• Noisy environments. (O)
• Medium work that includes moving objects up to 50 pounds with or without reasonable accommodation. (N)
• Light work that includes moving objects up to 20 pounds with or without reasonable accommodation. (O)
• Heavy work that includes moving objects up to 100 pounds or more with or without reasonable accommodation. (N)
• Work in outdoor elements such as precipitation and wind. (N)
• Assessing the accuracy, neatness and thoroughness of the work assigned. (C)

As set forth in its student catalog, Gwinnett Technical College complies with the Technical College System of Georgia (TCSG). The TCSG State Board prohibits discrimination on the basis of an individual’s age, color, disability, genetic information, national origin, race, religion, sex, or veteran status (“protected status”). No individual shall be excluded from participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any TCSG program or activity because of the individual’s protected status; nor shall any individual be given preferential treatment because of the individual’s protected status, except the preferential treatment may be given on the basis of veteran status when appropriate under federal or state law. The following person has been designated to manage inquiries regarding the non-discrimination policies: Lisa Richardson, Title IX, and Section 504 Coordinator, 5150 Sugarloaf Parkway, Building 100/A, Room 515, Lawrenceville, GA 30043, 678-226-6691, [e-mail] .

Minimum Qualifications:

A Baccalaureate degree from an accredited college or university *and* Five (5) years of experience in management or the defined departmental area.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.