Enterprise Account Executive

Decagon; San Francisco (CA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Flexible vacation policy

Medical, Dental, and Vision benefits

Life Insurance and Disability Benefits

Retirement Plan

Parental Leave

Daily lunches and snacks

Job summary

Decagon is looking for an experienced Enterprise Account Executive to join our GTM Sales Team in San Francisco. The ideal candidate will have a strong track record in complex solution sales, manage the full sales cycle, and work closely with various teams to ensure customer success.

Key responsibilities include generating pipelines, fostering relationships with C-suite executives, and influencing our go-to-market strategy. We offer a competitive benefits package which includes medical, dental, vision, and a flexible vacation policy.

Qualifications

• 4+ years of experience as an Account Executive with a strong track record of success.
• Experience in complex solution sales and consistently closing 7-figure deals.
• Consistent performance meeting pipeline generation targets for new business.

Responsibilities

• Manage the full sales cycle for enterprise accounts.
• Generate a pipeline from ICP accounts via value-driven outbounding.
• Collaborate with Solutions Engineering, Product, and Marketing teams.

Skills

Top-performing Account Executive

Complex solution sales

Pipeline generation

Job description

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises such as Avis Budget Group, Block’s Cash App, Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world‑class investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures. We’re an in‑office company driven by a shared commitment to excellence and velocity. Our values—Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle—shape how we work and grow as a team.

About The Role

We are looking for an Enterprise Account Executive with a self‑starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career—you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in‑person company based in our San Francisco office.

In this role, you will

• Manage the full sales cycle for enterprise accounts, from self‑lead generation and qualification through negotiation, closing, and renewals.
• Generate a pipeline from ICP accounts via value‑driven outbounding.
• Collaborate with Solutions Engineering, Product, Engineering, and Marketing teams to ensure customer success.
• Foster strong relationships with key stakeholders, including C‑suite executives, to drive positive ROI and long‑term partnerships.
• Leverage the internal executive team to accelerate deal cycles and secure buy‑in from top‑level client decision‑makers.
• Play a key role in shaping go‑to‑market motion and influence how we engage and close key accounts.

Your background looks something like this

• 4+ years of experience as a top‑performing Account Executive with a strong track record of success.
• Experience in complex solution sales and consistently closing 7‑figure deals.
• Consistent performance meeting pipeline generation targets for net new business.

Even better if you have

• Previous experience selling AI or Customer Support/Experience software.
• Experience as an early sales hire at a fast‑growing start‑up.

Benefits

• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
• Medical, Dental, and Vision benefits for you and your family.
• Life Insurance and Disability Benefits.
• Retirement Plan (e.g., 401K, pension).
• Parental Leave.
• Fertility and family‑building benefits through Carrot.
• Daily lunches and snacks in the office to keep you at your best.

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.