Director, Strategic Accounts

Ladders; United States; Remote; USD 155,000 - 210,000; Full time

Benefits offered by this job

National medical, dental, and vision

Employee assistance programs

Paid time off and holidays

Parental leave and disability coverage

401(k) retirement plan

Employee Stock Purchase Plan (ESPP)

Job summary

Ladders is seeking a Director of Strategic Accounts for a leader in Pharmaceuticals & Biotech. This remote leadership role guides strategic account management across global portfolios, partnering with senior stakeholders to strengthen relationships and drive commercial performance.

The role requires 10+ years in strategic account management, a proven track record leading teams, strong financial acumen, and proficiency with Salesforce.

Qualifications

• 10+ years in commercial or strategic account management within pharmaceutical services or related industries.
• Proven success in leading strategic account teams and driving growth in complex global portfolios.
• Experience in developing enterprise account strategies and translating insights into commercial priorities.
• Strong relationship-building skills with senior executives and C-suite stakeholders.
• Exceptional financial acumen, including deal structuring and investment prioritization.
• Outstanding negotiation and communication skills with a bias for action.
• Demonstrated leadership in talent development and performance management.
• Proficiency in Salesforce or similar CRM systems.

Responsibilities

• Lead a team of Strategic Account Leaders to drive growth and profitability for key accounts.
• Develop deep client relationships and create strategic growth plans based on insights.
• Manage overall client relationships for assigned accounts, ensuring a high-quality client experience.
• Drive business growth and profitability while contributing to account performance management.
• Coach and guide Strategic Account Leaders on strategic priorities and negotiation strategies.
• Implement standardized processes for financial reporting and account performance monitoring.
• Identify cross-divisional opportunities to enhance strategic partnerships.

Skills

Strategic account management

Relationship building

Negotiation

Financial acumen

People leadership

Tools

Salesforce

Job description

For our client, we are seeking a Director, Strategic Accounts to join the team of a leader in the Pharmaceuticals & Biotech space.

This remote leadership role will focus on guiding strategic account management efforts across complex, global customer portfolios. The director will partner closely with senior stakeholders to strengthen relationships, expand opportunities, and improve commercial performance across key accounts. This position is well suited for a growth-oriented sales leader who can combine financial acumen, team coaching, and disciplined account planning to deliver measurable business impact.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $155,000 - $210,000 annually

Responsibilities

• Lead a team of Strategic Account Leaders to drive growth and profitability for key accounts
• Develop deep client relationships and create strategic growth plans based on insights
• Manage overall client relationships for assigned accounts, ensuring a high-quality client experience
• Drive business growth and profitability while contributing to account performance management
• Coach and guide Strategic Account Leaders on strategic priorities and negotiation strategies
• Implement standardized processes for financial reporting and account performance monitoring
• Identify cross-divisional opportunities to enhance strategic partnerships

Qualifications

• 10+ years in commercial or strategic account management within pharmaceutical services or related industries
• Proven success in leading strategic account teams and driving growth in complex global portfolios
• Experience in developing enterprise account strategies and translating insights into commercial priorities
• Strong relationship-building skills with senior executives and C-suite stakeholders
• Exceptional financial acumen, including deal structuring and investment prioritization
• Outstanding negotiation and communication skills with a bias for action
• Demonstrated leadership in talent development and performance management
• Proficiency in Salesforce or similar CRM systems

Benefits

• Choice of national medical, dental, and vision plans with health incentive programs
• Employee assistance and family support programs, including tuition reimbursement
• At least 120 hours of paid time off (PTO) and 10 paid holidays annually
• Paid parental leave and short- and long-term disability coverage
• Competitive 401(k) retirement savings plan
• Employee Stock Purchase Plan (ESPP) allowing stock purchase at a discount

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification-your background could be exactly what this team needs.